Student Associate - Advising Pod 6

University of Texas at Austin

11d•Onsite

About The Position

Student Associates act as the administrative front line for a Student Affairs Undergraduate Advising Office. They perform everyday administrative tasks such as answering phones, creating appointments for students, data entry, and website assistance. They do not advise students on which classes to take, but they do connect students with the appropriate resources. The ideal candidate will also have a background in customer service, a strong sense of integrity and confidentiality, and must be able to demonstrate the ability to take initiative. Perform other office tasks as needed. Hiring for 2026 Fall Term and expected to continue for the Spring Term. All training necessary will be provided. Career Competencies Gained: Communication: Delivered accurate information to students via in-person, phone, and online channels Critical Thinking: Applied university policies to varied student situations and referred complex issues appropriately. Professionalism: Maintained an organized front office and demonstrated reliability and attention to detail. Technology: Utilized online systems to assist students and manage policy updates. Teamwork: Collaborated with advisors to support student needs.

Requirements

Current student at UT Austin and is enrolled/registered (fees paid) for the current regular semester, in good academic standing (not on academic warning or academic dismissal).
Applicants will be expected to work during business hours Monday-Friday between 8 a.m. and 5:00 p.m.
If applying as a work study candidate, then must be awarded Federal Work-Study on the Work-Study Verification (WSV)

Nice To Haves

Undergraduate student at UT graduating after May 2027
Customer service experience
Detail-oriented, organized, flexible, and can work independently and accurately with little supervision

Responsibilities

Maintain and organize the front office space to ensure a welcoming and efficient environment for students, staff, and visitors.
Demonstrate a strong understanding of University of Texas policies and procedures, particularly as they relate to student services, and apply this knowledge in daily interactions.
Respond to inquiries received through phone, email, or in-person interactions, providing accurate information and directing complex or specialized questions to the appropriate persons or units.
Provide support for both new and returning students, assisting with general questions, guidance through university processes, and connecting them to campus resources as needed.
Other duties as assigned