Student Assistant – Front Desk Reception

San Francisco Bay University • Fremont, CA

7d • Onsite

About The Position

San Francisco Bay University (SFBU), a nonprofit, WASC-accredited, university situated in the heart of Silicon Valley in Fremont, California, seeks a Student Assistant. SFBU’s mission is to offer inclusive, innovative, and inspirational education for lifelong careers and our vision is to set the standard as a national model of higher education in service of the common good. At SFBU, students come first. We prioritize students’ needs by fostering personal engagement among students, faculty, and staff. We are committed to providing affordable quality education with a deep commitment to diversity, equity, inclusion, and social justice. We encourage you to learn more about SFBU by reviewing our strategic plan at https://www.sfbu.edu/strategic-plan . Reporting to the Associate Vice President for Student Affairs & Dean of Students (and working closely with the Front Desk Receptionist), the Student Assistant provides desk coverage in the absence of the Front Desk Receptionist. This role delivers exceptional hospitality to fellow students, faculty, staff, and campus visitors. If you are looking to build your professional administrative skills, gain experience in higher education, and help your peers navigate campus life, this is the perfect opportunity!

Requirements

• Must be a currently enrolled student in good academic standing.
• Prior experience in a customer service, retail, or hospitality role (volunteer experience counts).
• Strong organizational skills and the ability to multitask in a busy environment.
• Excellent verbal and written communication skills.
• Comfortable using Microsoft Office Suite (Word, Excel) and Google Workspace (Docs, Sheets, Gmail).
• Ability to lift and carry items up to 20 pounds (e.g., mail packages or event flyers).

Nice To Haves

• Familiarity with campus layout, university resources, and general campus operations.
• Experience using database or appointment-scheduling software.
• A strong customer-service mindset with a welcoming, helpful attitude toward peers and visitors.
• Absolute discretion and the ability to maintain confidentiality regarding student records.
• Ability to work reliably and independently during your scheduled shifts.
• Excellent interpersonal skills and comfort interacting with diverse populations, including faculty, leadership, and international guests.
• Strong attention to detail and a willingness to follow established front-desk procedures.

Responsibilities

• Provide desk coverage in the absence of the Front Desk Receptionist.
• Deliver exceptional hospitality to fellow students, faculty, staff, and campus visitors.
• Warmly greet and assist students, faculty, staff, and external visitors with a friendly and professional demeanor.
• Efficiently answer, screen, and direct incoming phone calls and general email inquiries, maintaining high customer service standards.
• Help peers by scheduling student appointments with key campus offices, including the Bursar, PDSO, and Registrar.
• Provide accurate information about the university admissions process, campus services, and upcoming events to prospective students and visitors.
• Ensure standard campus security protocols are followed for visitor check-in and building access.
• Assist with light organizing, event prep, and other related projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed