Student Administrative Aide 1 - Athletics - Ticket Operations

Tulane University • New Orleans, LA

6d • Onsite

About The Position

This role involves processing ticket sales, exchanges, and transactions for individual games and season tickets. The position requires answering inquiries via phone, email, and in-person regarding ticket pricing, seating, and event information. Additionally, the role includes staffing the box office and ticket windows during home athletic events, which may include nights and weekends. Responsibilities also encompass scanning and validating tickets at gate entrances, resolving guest issues professionally, assisting with season ticket renewals, invoicing, and mailings, and supporting the setup and breakdown of ticket office and event-day ticketing stations. Other duties as assigned by the Ticket Office Manager will also be performed.

Requirements

• Must be a student.
• Ability to process ticket sales, exchanges, and transactions.
• Strong communication skills for handling inquiries.
• Willingness to work nights and weekends.
• Ability to scan and validate tickets.
• Customer service skills for resolving guest issues.
• Organizational skills for assisting with renewals and mailings.
• Ability to support setup and breakdown of ticketing stations.

Responsibilities

• Process ticket sales, exchanges, and transactions for individual games and season tickets.
• Answer phone, email, and in-person inquiries regarding ticket pricing, seating, and event information.
• Staff the box office and ticket windows during home athletic events, including nights and weekends.
• Scan and validate tickets at gate entrances, resolving guest issues in a professional manner.
• Assist with season ticket renewals, invoicing, and mailings.
• Support the setup and breakdown of ticket office and event-day ticketing stations.
• Perform other duties as assigned by the Ticket Office Manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed