Student Achievement Navigator- Jackson County Early College

Jackson College•Multiple Campus Locations, MI

3d•Hybrid

About The Position

The Student Achievement Navigator is primarily responsible for student retention and completion, operating in a case management student services role focused on retention management, outreach, and intervention. This role is also known as Academic Advisor – Early College & Dual Enrollment and is accountable for achieving student retention and completion goals. The Navigator will provide direct services to students to increase persistence, retention, certificate/degree completion, and successful transfer, supporting the College’s TCS2 (Total Commitment to Student Success) efforts. The position requires working more than a 40-hour week on routine occasions and focuses on providing dedicated support to the Jackson County Early College and Dual Enrollment Programs to ensure students have a clear pathway to matriculate to Jackson College after high school.

Requirements

Bachelor’s degree (B.A. or B.S.) from a four-year college or university in a related field.
Valid Michigan Driver’s license.
Ability to pass a LEIN (Law Enforcement Information Network) clearance.
Knowledge of presentation methods and techniques.
Knowledge of project planning, goal setting, and group dynamics.
Knowledge of personal computer and associated software.
Knowledge of customer service techniques including excellent phone skills and technology-related communication skills.
Must be comfortable traveling to and conducting off-campus visits/meetings with students, including within Correctional Facilities and local high schools.
Ability to routinely work over 40 hours.
Ability to work remotely as/when needed/approved.
Ability to multi-task and handle high volume student interactions during peak periods.
Ability to speak effectively and confidently in front of large, small, and diverse groups.
Ability to write routine correspondence clearly and concisely, providing well-thought-out details.
Ability to assess situations, identify problems, propose solutions, develop strategies for improvement, and demonstrate follow-through with minimal supervision.
Ability to perform data entry and retrieval and utilize complex computer programs and software.
Ability to read, interpret, and memorize policies, protocols, and guidelines.
Ability to remain flexible, patient, and creative.
Ability to compute rate, ratios, and percent and develop and interpret graphs.
Ability to work with confidential information related to the position.
Excellent written and verbal communication skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with groups of customers or employees of organizations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.

Nice To Haves

Master’s degree from a regionally accredited university.
Previous experience developing and implementing outreach plans and success strategies.
Prior caseload or retention management experience.
Ability to create and run database queries.
Knowledge of academic programs and requirements.
Knowledge of college and department policies and procedures.

Responsibilities

Accountable for individual caseload outreach, retention, intervention, and student completion.
Achieve individual student caseload retention and completion goals as established by the college.
Assist with the planning and implementation of all retention related events.
Management of tracking dashboard to retain and recruit back students who have dropped out from the college in accordance with the set deadlines of the outreach and intervention plan.
Attend conferences and meetings to stay current on industry trends and best practices.
Meet accountability measures for frequency and type of student contacts through face-to-face appointments, virtual appointments, phone calls, email, texting, classroom visits, and campus events (including in the community).
Address early alert retention needs for students as identified by faculty members.
Create individualized Academic Recovery plans for at-risk students with the intention to return the student to good academic standing.
Review student degree audits and create long-term education plans for student completion.
Provide complete orientation to students regarding the breadth and depth of services available to assist a student (e.g., hunger-free campus, oasis center, OER materials, health clinic, free tutoring).
Assist students in completing a student success completion contract that details the student’s goals, timelines, and accountability measures, which will be reviewed with the student multiple times a semester.
Guide students to develop personal accountability for their decisions and an understanding of how those decisions impact their success.
Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements, and prerequisite requirements to advise students toward completion.
Arrange for a handoff (physically if possible) between a student and peer tutor in the Center for Student Success.
Serve as a liaison with JC’s occupational and academic departments.
Attend departmental and advisory meetings to remain current on program offerings, career/occupational outlook, and other departmental information.
Relay pertinent information back to Student Services as appropriate.
Plan and organize events and workshops tailored to the needs and interests of students within the assigned caseload.
Serve on internal committees designed to improve Institutional quality and serve as a college representative for various community committees and associations (with supervisor approval).
Maintain accurate records (including electronic records) of interactions with students.
Routinely report statistics designed to measure departmental progress.
Understand the institution’s interpretation of FERPA rules for the release of student information.
Travel as needed to correctional facilities to support CEP program.
Responsible for understanding, supporting, and actively demonstrating the College’s beliefs, values, mission, and vision and agreeing to be evaluated by same.
Responsible for understanding that this position has been identified as a Campus Security Authority (CSA) position and must complete annual Clery Act training.