Student Accounts Specialist

Hiram College•Hiram, OH

74d

About The Position

Hiram College is seeking a Student Accounts Specialist. This position is the frontline customer service representative for the student accounts department. This position is responsible for responding to student and parent questions in person as well as via phone and email. Along with customer service, this position is responsible for posting and reconciling all incoming cash, checks, and credit card payments. This position reports directly to the Director of Student Accounts.

Requirements

Excellent customer service and communication skills
Attention to detail and good time management and prioritization skills
Ability to analyze student accounts to determine accuracy and account status
Ability and comfort with learning new technologies
Knowledge of and experience using Microsoft Office
Equivalent to five (5) years of progressive responsibility in financial recordkeeping or banking
Proven track record of customer service in finance related industry, experience with accounts receivable a plus
Associate Degree in Accounting, Finance, or Business Management

Nice To Haves

Bachelor's degree preferred, but not required

Responsibilities

Interacts with future, current, and former students, parents, college employees and other customers, providing superior customer service
Receipt and post incoming cash, checks, and credit card payments including returned items
Reconcile Daily Balance Sheet and cash drawer
Distribute, prepare and request petty cash replenishments
Monitor daily cash and petty cash drawers
Prepare daily deposit and deposit at the bank
Process refunds, terrier cash, and meal plan requests
Process and post scholarship checks and tuition/housing deposits
Post wire transfers to student accounts, including preparing a journal entry
Familiar with institutional and FERPA confidentiality regulations
Maintaining procedure manual cashiering and student accounts
Other duties as assigned