Student Accounts Operations Manager

Niagara University•Town of Lewiston, NY

2d•$24 - $27•Onsite

About The Position

Under general supervision, the Student Accounts Operations Manager assists in supervising workflow in the Student Accounts Office. The role manages daily billing, financial aid disbursements, student refunds, general ledger process updates, and the out-of-school payment plan module. The manager works with university departments, students, and families to resolve financial aid disbursement and billing concerns, assumes responsibility for Student Accounts operations when the Director is absent, and supervises two staff members. The position collaborates with the Director on billing and student receivables, counsels students and families on financing and payment options, and supports billing, collections, and compliance. It works closely with Financial Aid, the Registrar, the Controller's Office, and other university departments to ensure compliance with federal and state regulations and university policies. The role also provides customer service and cashiering coverage as needed.

Requirements

Bachelor's degree required.
At least 3 years of experience in student accounts, student financial services, accounts receivable, accounting, or a related field.
Strong interpersonal customer-service and written communication skills.
Experience interpreting and explaining complex policies and processes to customers, including in stressful situations.
Knowledge of basic math and accounting to verify tuition and loan payments and collection activities.
Experience working in Colleague, TouchNet, or similar information systems.
Ability to receive telephone calls, respond to inquiries, and communicate by telephone, email, or other virtual means.
Knowledge of financial operations and strong independent judgment.
Ability to manage projects from start to finish with little or no supervisor assistance.
Ability to interpret instructions and reports from the Controller and functional officer.
Knowledge of federal and state regulations.
Organizational skills and ability to communicate effectively with students and parents in a high-pressure environment.

Nice To Haves

At least 2 years of managerial experience is preferred.

Responsibilities

Assist the Director with the billing process and collection of student receivables.
Provide department leadership and supervise two directly reporting staff members.
Counsel students and families on financing and payment options, holds, billing, collections, and compliance.
Update billing tables and write and troubleshoot billing rules in the Colleague student information system.
Manage the Bill/Payment module of the TouchNet billing system as the primary point person.
Disburse financial aid to student accounts.
Process meal plan requests for student athletes and commuters.
Monitor refund reports for accuracy and issue refunds within mandated timeframes.
Monitor outstanding checks and follow up on uncashed refund checks.
Review tuition accounts for pre-collection, collection, and write-off.
Work with delinquent payers, create payment plans as needed, and manage the out-of-school payment plan module.
Assist with annual filing of 1098T, 1042S, T2202, T4A, and TL11 tax forms.
Present to students and parents at new student orientation.
Provide front-line customer service and cashiering coverage as needed.
Coordinate with Financial Aid, the Registrar, the Controller's Office, and other university departments, ensuring compliance with regulations and university policies and procedures.
Review and apply policies and procedures outlined in the university Affirmative Action Plan.
Maintain confidentiality of information during and after employment.
Perform other duties and projects as assigned.

Benefits

Low-cost health benefits.
403(b) employer contribution.
Affordable tuition at Niagara University for eligible employees and immediate family members.
Tuition exchange at designated universities for eligible dependent children.
20 holidays annually.
Paid time off (PTO).
Half-day Fridays throughout the summer.
Employer participation in the Public Service Loan Forgiveness program.
Free parking.
On-site dining options.
Fresh coffee at Tim Horton's and Starbucks.