Student Accounts Manager

Virginia Union University • Richmond, VA

14h

About The Position

Virginia Union University (VUU) is a distinguished private institution founded in 1865 that proudly upholds a legacy of academic excellence and community engagement. With a historic 86-acre campus, it offers a dynamic and nurturing environment for its 1,568 undergraduate and graduate students. Virginia Union University is recognized in the 2024 edition of U.S. News & World Report, holding a prestigious position as #39 among Historically Black Colleges and Universities. Five fundamental principles (core values) guide Virginia Union University. Each principle is essential to our ability to provide a Best-In-Class educational experience for students, faculty, and staff. These principles help our community understand the right path to fulfilling our institution's mission. The principles are Innovation, Spiritual Formation, Integrity, Diversity & Inclusion, and Excellence. The Student Accounts Manager oversees, manages, and facilitates key departmental functions in the Cashier’s Office including: tuition and fee billing, payment processing, receivables management, third-party billings, installment payment plans, disbursement of financial aid and credit balance refunds and IRS Form 1098-T. This position ensures compliance with all federal, state, and institutional regulations related to student accounts and participates on various committees to support successful outcomes for students and the institution.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least 3-5 years of experience in student accounts, accounts receivable, or financial services, preferably in higher education.
• Must be able to lift 10 pounds.

Responsibilities

• Establish and manage payment channels for education related expenses and oversee refund, cash receipt, and bank deposit operations/reconciliations for the Cashier’s Office.
• Provide and develop customer service/counseling standards - Responding to calls, emails, and inquiries from families, students, campus departments, & external agencies.
• Responsible for maintaining professional training in the areas of A/R billing and collections, e-commerce, and supporting staff with professional development opportunities.
• Coordinate general collection outreach efforts via email, mail, telephone, and other emerging communication technology platforms.
• Maintain and update billing tables in the University’s financial system to assure all revenue and expenses are reflected appropriately in the general ledger.
• Serve as the principal liaison to partners and vendors associated with students accounts and merchant services, including, but not limited to, payment processing companies and collections agencies.
• In addition, this position is the principal audit liaison for student financial services and ensures the timely and accurate completion of audit requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager