Student Accounts Manager

Hood College of Frederick, MD•Frederick, MD

43d

About The Position

The Student Accounts and Receivables Accountant is primary point of contact with students on their financial standing with the College. They facilitate complete and accurate student billing for tuition, fees, room & board as directed by the Registrar's Office and post aid as directed by the Financial Aid Office. They are responsible for analyzing and reconciling general ledger accounts of tuition receivable and third-party payor receivables to subsidiary ledgers, designing reports, preparing journal entries and audit schedules. In addition to Registrar and Financial Aid, this role coordinates with the offices of Residence Life, Undergraduate and Graduate School Admissions, and Auxiliary Services.

Requirements

Bachelor's degree with an emphasis in accounting or business and three to five years of related experience or an equivalent combination of education and experience required.
Ability to research, identify and resolve discrepancies, and develop solutions is essential.
Experience in designing reports and combining data from multiple sources is critical to success in this position.
Proficient in MS Office Word and Excel, e-mail, and Internet.
Strong oral and written communication skills. Ability to effectively provide information and positively respond to questions from both external and internal customers both in person and by phone. Ability to draft routine reports and correspondence.
Proficient in financial concepts, particularly revenue recording, receivables, allowance for doubtful accounts, and bad debt. Must have the ability to apply those concepts to tracking, projections, goal setting, and interpreting reports. Must be able to draw conclusions from reports and make cost effective decisions regarding programs.
Ability to solve practical problems and deal with a number of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to work independently and as a member of a group in developing and executing project plans. Ability to work in the theoretical arena and apply logic as appropriate.

Nice To Haves

Ellucian Power Campus is a plus.

Responsibilities

Account Analysis, Reporting, and Audit Support (30%)
Reconcile various general ledger accounts monthly and prepare journal entries
Provides reports and other information regarding student accounts as needed, including Status of outside scholarships Overdue accounts Accounts on hold Credit balance accounts
Calculates the taxable portion of the employee education benefit each semester according to IRS regulations and coordinate with Payroll Administrator for processing taxable imputed income.
Responds to requests from auditors for supporting documentation and schedules
Manages the processing and issuance of 1098-Ts.
Student Billing and Financial Aid Refunding (45%)
Coordinate with Registrar's Office and IT to create proper billing codes in preparation of registration and ensures proper fees and general ledger codes are present in billing routines.
Processes Global Assessments to post payments received from various payment platforms, preparation of daily deposits.
Coordinates with the Financial Aid Office to assure that financial aid disbursements are posted timely and accurately.
Manages tuition payment plans
Coordinates with payment plan service provider to assure timeliness, availability, and accuracy of data.
Reconciles payment plan records with student system and general ledger monthly.
Analyzes student account credit balances and process refunds for all eligible students according to College and Federal regulations.
Gathers data on overdue accounts for periodic transmission to collection agents, and coordinates payments and negotiations with agencies.
Customer Service
Interact and communicate with students, parents, and colleagues in other departments related to student accounts, payment concerns, overdue accounts, and registration holds.
Provide support and guidance to students and their families on student account issues.
Establish and maintain good working relationships with colleagues in other departments.
Respond to all internal and external inquiries regarding charges, payment policies and procedures, and refer concerns to appropriate office and/or individual.
Third-Party Billing and Payments (25%)
Manage third-party billing and payment processes including posting anticipated financial aid to student accounts and tracking payments. These third-party arrangements include: Employers with which Hood College has agreements Section 529 Tuition Payment Plans Montgomery County Public Schools, Frederick County Public Schools, Washington County Public Schools Fort Detrick Saudi Arabian Cultural Mission Department of Rehabilitation Services Americorps Veteran's Administration and Department of Defense
Coordinate with the Registrar, the Financial Aid Office, and the Graduate School to assure accuracy of student accounts and third-party payments.