Student Accounts Assistant

Illinois State•Normal, IL

55d•$19 - $21•Onsite

About The Position

The primary purpose of this position is to provide excellent customer service and financial literacy education to our students and parents, as well as to direct them to appropriate departments as needed. This is an experienced customer-focused role to work with our students and families, answering questions and troubleshooting situations as they arise. This position also assists in the day-to-day operations of a multi-functional office.

Requirements

High school diploma or equivalent.
Any one or combination totaling three (3) years (36 months) from the following categories: A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: -30 semester hours equals one (1) year (12 months) -Associate’s Degree (60 semester hours) equals eighteen months (18 months) -90 semester hours equals two (2) years (24 months) -Bachelor’s degree (120 semester hours) equals three (3) years (36 months) B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Nice To Haves

Experience Dealing with customers.
Ability to prioritize and manage work.
Judgement decision-making skills
Working knowledge of Excel and Word
Ability to communicate effectively with people, verbally and through correspondence.
Ability to handle difficult or delicate situations.
Ability to learn quickly, including industry or department-specific software.