Student Accounts Coordinator

Albright College•Reading, PA

28d

About The Position

The Student Accounts Coordinator serves as a key member of the Student Accounts and Accounts Receivable team within the Controller's Office. This position is responsible for ensuring the accuracy, integrity, and timeliness of student billing, collections, and accounts receivable activity. The Coordinator assists with the reconciliation of student accounts to the general ledger, manages third-party billing, and provides advanced administrative and customer service support to students, families, and campus partners. This role requires a solid understanding of accounting principles, student financial systems, and cross-departmental collaboration to support institutional financial operations and compliance.

Requirements

Strong understanding of accounting principles and accounts receivable processes.
Excellent interpersonal, written, and verbal communication skills.
Advanced organizational, problem-solving, and analytical abilities with strong attention to detail.
Proficiency with Microsoft Excel (pivot tables, lookups, reconciliations) and familiarity with ERP systems such as Ellucian Colleague, Banner, or Jenzabar.
Ability to handle confidential information responsibly and maintain compliance with FERPA and institutional standards.
Demonstrated ability to collaborate effectively across departments in a customer-focused, deadline-driven environment.
Bachelor's degree in Accounting, Business Administration, Finance, or a related field required.
Three (3) or more years of progressively responsible experience in student accounts, accounts receivable, or general accounting required; higher education experience strongly preferred.

Nice To Haves

Knowledge of GAAP, reconciliation procedures, and federal financial aid regulations preferred.

Responsibilities

Coordinate the preparation, review, and distribution of student billing statements each term for all academic programs.
Post, adjust, and reconcile tuition, fees, housing, and auxiliary charges to ensure billing accuracy.
Process refunds, payment plan adjustments, and third-party billing transactions.
Support accurate financial aid disbursement postings and coordinate with Financial Aid and Registrar for account resolution.
Communicate billing and payment information clearly to students, families, and campus partners.
Reconcile student accounts receivable balances to the general ledger monthly and assist with audit documentation.
Prepare and post journal entries, adjustments, and reclassifications as needed.
Support the Controller's Office in monthly closing and fiscal year-end procedures.
Assist with the preparation of accounts receivable aging reports, trend analyses, and collection summaries.
Maintain and review subsidiary ledgers to ensure data integrity across student information and financial systems.
Serve as a knowledgeable point of contact for students and families regarding billing, payments, and account status.
Provide clear guidance on tuition payment options, financial holds, and policy interpretations.
Collaborate with Financial Aid, Registrar, Residence Life, and other departments to resolve student financial issues promptly.
Maintain strict confidentiality of financial and student information in compliance with FERPA and institutional policy.
Monitor delinquent accounts, issue collection notices, and coordinate with external collection agencies when necessary.
Participate in annual reporting, including IRS Form 1098-T preparation, audit requests, and compliance documentation.
Ensure adherence to institutional policies, GAAP standards, FERPA, and federal and state regulations affecting student accounts.
Assist in implementing process improvements to enhance accuracy and efficiency of billing and receivables operations.
Maintain organized and secure digital and physical records per document retention requirements.
Support departmental projects and training efforts related to system upgrades, audits, and business process enhancements.