Student Accounts Specialist

OLIVET COLLEGE • Olivet, MI

13d • Onsite

About The Position

This position is responsible for effective management of student account billing, collections, payment plans, and third-party billing.

Requirements

• Associate’s degree in accounting or related field and three (3) years of experience in the financial industry or higher education.

Nice To Haves

• Bachelor’s degree in finance/accounting or related field and minimum five (5) years of experience in financial industry or higher education is preferred for this position.

Responsibilities

• Routinely review student accounts to ensure posting of appropriate charges.
• Post charges, fees, and fines to students’ accounts.
• Run process of finance charges monthly and check statements for accuracy.
• Create a balance list each semester and oversee the phone calls for non-payment.
• Set up charges in Jenzabar for each student population and maintain accuracy of charges.
• Set up and maintain payment plans through The University of Olivet payment plan.
• Work with housing coordinator to ensure all housing assignments and meals plans are entered on system and are reflected accurately on student billing statements.
• Update student balances monthly and annually.
• Work closely with accounting office on managing general ledger and accounts.
• Enforce payment dates each semester.
• Put students’ accounts with balances on hold to restrict registration.
• Send delinquent accounts for exited students to pre-collections and then to collections each semester.
• Drop students’ schedules for non-payment and communicate this to students and families.
• Manage exited students’ accounts to collections.
• Communicate with students and college employees regarding college, federal and state policies and procedures and enforce the same.
• Counsel students/parents on payment options.
• Track payment plans for non-payment and follow up with students and families for compliance.
• Send billing statements every 30 days.
• Maintain positive relationships with third-party servicers such as pre-collections, collections and payment plan providers.
• Maintain compliance of federal and state regulations for collecting on accounts.
• Negotiate account settlements requests through bankruptcies and settlements.
• Process student refunds weekly.
• Manage third-party billing.
• Provide reports to staff, faculty and administration as requested.
• Fill in for Customer Service Specialist as needed.
• Assist with answering phone calls.
• Assist students and parents during orientation with billing questions and payment options.
• Perform other duties as assigned by the supervisor.
• Maintain program of compliance for all assigned student account-related programs.
• Provide regular reporting and analysis to the Vice President and CFO.
• Develop and distribute printed information regarding student account receivables.
• Inform Vice President and CFO on the impact of changes in student account receivables related policies.
• Develop appropriate personnel, procedures, and manuals.
• Maintain relationships with professional student employment organizations.
• Attend professional development activities as approved by the Vice President and CFO.
• Develop processes and improve on the collection of student account receivables.
• Perform duties in a diverse, challenging and occasionally stressful environment.

Benefits

• competitive salary
• comprehensive benefits package
• generous paid holiday and leave time
• Tuition programs available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree