Student Accounts Advisor 1 - PEC

Perdoceo Education Corporation•Remote,

11h•$17 - $22

About The Position

The Student Accounts Advisor researches and responds to student account inquiries and pursues collection of overdue accounts and delinquent balances through letters, telephone, email, and skip tracing. The advisor negotiates payment plans to bring accounts current, offers hardship options according to department guidelines, and supports students in understanding and managing their account obligations. The role manages student correspondence and serves as a primary customer service contact for students, funding agencies, and parents. It provides information in accordance with University and Federal guidelines, coordinates with other departments and Financial Aid to resolve problems, and collaborates with Student Finance to process transactions according to applicable federal, state, and company policies.

Requirements

High school diploma or equivalent.
1–2 years of relevant experience.
Knowledge of Microsoft Office Suite.
Excellent customer service orientation and the ability to handle challenging situations calmly and positively.
Ability to communicate effectively orally, by phone, in person, and in writing.
Ability to foster a cooperative work environment.
Ability and willingness to adapt to and acquire new software applications and technical skills.
Attention to detail and accuracy, with the ability to follow through.
Strong communication, interpersonal, problem-solving, and analytical skills.
Excellent organizational skills, including the ability to multitask and prioritize work.
Willingness to learn applicable Department of Education Title IV regulations.
Ability to use independent judgment and manage and impart information to a range of people.
Commitment to a student-centered environment.
Ability to work independently and as part of a collaborative team.
Initiative and a positive, helpful attitude.
High ethical standards.
Ability to work Saturdays and extended hours, if necessary.

Nice To Haves

Bachelor’s degree.
Previous accounts receivable experience, especially in higher education.
Demonstrated experience managing student accounts.
Mathematical skills.

Responsibilities

Research and respond to student account inquiries and pursue collection of past-due accounts and delinquent balances through direct contact, including letters, telephone, email, and skip tracing.
Negotiate payment plans with students to bring accounts current and offer hardship options in accordance with department guidelines.
Manage incoming and outgoing correspondence, including student letters, emails, phone inquiries, bankruptcies, statements, invoices, and dunning letters.
Serve as a primary customer service contact for inquiries from students, funding agencies, and parents, providing appropriate information in accordance with University and Federal guidelines.
Contact other departments on students’ behalf, direct students to relevant departments, resolve related problems, and coordinate problem-solving with the Financial Aid Department.
Assist students in computing budgets for installment plans while implementing appropriate collections processes.
Promote students’ use of the direct debit option.
Monitor outstanding balances and follow up as necessary with collection communications.
Prepare regular and special statements and other communications to students.
Collaborate with Student Finance to process student transactions in a timely manner and according to federal, state, and company policies.
Perform miscellaneous job-related duties as assigned.

Benefits

Paid time off.
Paid sick leave.
Paid holidays.
Comprehensive medical, pharmaceutical, dental, and vision benefits.
Health savings and flexible spending accounts.
401(k) savings plan with company match.
Employee Stock Purchase Plan (ESPP).
Company-paid life insurance and disability insurance, subject to eligibility.
Company-paid tuition assistance, subject to eligibility and approval.
Employee Assistance Program (EAP).
Prenatal and adoption assistance.
Additional ancillary programs may be available upon benefit enrollment eligibility.