Student Account Staff (Accounting Technician II)

CSU Careers•Chico, CA

14d•Onsite

About The Position

Under general supervision, this position supports student financial services operations by applying established procedures to student account processing, third-party coordination, and financial record maintenance. The position is responsible for completing system-based transactions, supporting reconciliation and billing activities, and maintaining accurate account records. The incumbent provides customer service to students, campus partners, and external agencies by explaining policies, assisting with account activity, and supporting follow-up on outstanding balances. The position works collaboratively with staff to address account-related questions and ensure processes are completed accurately and consistently.

Requirements

Any equivalent combination of education and experience which provides the required knowledge and abilities.
Equivalent to three years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities.

Nice To Haves

Experience providing customer service and communicating information clearly and professionally.
Experience working with detailed information where accuracy and attention to detail are important.

Responsibilities

Supports student financial services operations by applying established procedures to student account processing, third-party coordination, and financial record maintenance.
Completes system-based transactions.
Supports reconciliation and billing activities.
Maintains accurate account records.
Provides customer service to students, campus partners, and external agencies by explaining policies, assisting with account activity, and supporting follow-up on outstanding balances.
Works collaboratively with staff to address account-related questions and ensure processes are completed accurately and consistently.