Student Account Specialist-3

Hinds Community College•Pearl, MS

13d•Onsite

About The Position

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students. This role serves as the primary point of contact for students, staff, and institutional departments in accurately receipting, recording, refunding, and reconciling tuition payments and college revenues. The specialist performs complex cashiering and refunding functions, processes enrollments, daily payments, reconciliation, invoices, receipts, and course drop/withdrawals. They also perform financial aid disbursements, assist students with payment plans, manage delinquent accounts, and audit student accounts for necessary adjustments. Collaboration with the Financial Aid Office and Accounting Department is crucial for accurate and timely billing and disbursement of aid. The role requires consistent training in customer service and student finance to ensure compliance and enhance knowledge and skillsets.

Requirements

Proficient working knowledge of higher education federal and state financial aid programs, policies and procedures, and processes.
Demonstrated accuracy and attention to detail for processing financial transactions correctly and ensuring compliance with regulations.
Demonstrated administration of regulations governing student aid programs.
Proficiency in Microsoft Office, specifically EXCEL worksheets and formulas.
Strong organizational, analytical, and planning abilities.
Excellent verbal and written communication skills.
Capacity to work both independently and collaboratively in a dynamic and demanding environment.
Ability to maintain confidentiality of student accounts and related documents.
Ability to manage multiple complex assignments with sensitivity to deadlines, priorities, and changing circumstances.
Demonstrated professional work ethic, positive attitude, and troubleshooting skills.
Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations.

Nice To Haves

Associate’s degree (Bachelor’s degree preferred)
Minimum of 2 years relevant prior work experience preferred (Student Billing, Cashiering, Accounts Receivables, or Financial Aid)
Knowledge of Workday/Navigator Student module preferred
NASFAA Financial Aid credentials preferred, may be considered to supplement education/experience requirements

Responsibilities

Maintain knowledge of diversity-related issues, legislation, and best practices.
Knowledge of institutional structure, processes, and policies.
Act as primary point of contact for students, staff and institutional departments in accurately receipting, recording, refunding, and reconciling tuition payments and college revenues.
Perform complex cashiering and refunding functions for student accounts following institutional procedures and policies.
Process enrollments, daily payments, reconciliation, invoices, receipts, and course drop/withdrawals to student accounts.
Ensure appropriate documentation is attached to all transactions when applicable.
Resolve billing issues related to student charge items and award items.
Perform financial aid disbursements in compliance with federal, state, and institutional policies and procedures, ensuring appropriate documentation is attached to all transactions, when applicable.
Assist students in creating payment plans.
Manage and provide communication efforts for delinquent accounts.
Research and process customer/sponsor information relative to student accounts in a timely manner.
Audit student accounts to identify and calculate necessary adjustments, Title IV funding returns, credit refunds, and balances that need to be collected.
Collaborate with the Financial Aid Office and Accounting Department regarding billing and disbursing aid to students accurately and in a timely manner.
Ensure timely communication with students regarding necessary account adjustments to ensure minimal impact on student accounts, to include entering memos in student accounts.
Attend consistent training in customer service and student finance to ensure compliance, enhance knowledge, and improve skillsets.
Perform other duties as may be assigned by the appropriate authority.