Student Account Specialist

West Coast University • Anaheim, CA

4d • Onsite

About The Position

Performs collection efforts to delinquent student accounts for American Career College. Utilizes various communication methods to successfully get in touch with the students. Discusses repayment and settlement options on the outstanding balance owed. Creates retail installment contracts that are supportive to the student's financial status and that align with the school's guidelines. Processes credit card payments received from debtors and maintains confidentiality of students in personal information. Handles requests by third party processor for student payment plans.

Requirements

• High school diploma or equivalent.
• Typically requires minimum of 3 years of experience in a similar role.

Nice To Haves

• Associates degree including college-level course work in accounting, bookkeeping, or business management.
• Basic excel knowledge utilizing lookup formulas, filters and pivot tables
• Bilingual communication, preferably Spanish.
• CampusVue and Skip Trace knowledge.

Responsibilities

• Performs skip tracing activities for delinquent out-of-school students via phone, mail, e-mail, and internet.
• Explains repayment and settlement options to the debtor for the outstanding balance.
• Processes payments from the student or coordinates payments to be made at campus locations.
• Creates Retail Installment Contracts online through Tuition Options per agreed upon terms with student.
• Directs inbound student communication to the appropriate servicing agency.
• Reviews delinquent student accounts for accuracy of student status and balance owed.
• Maintains confidentiality of all student, associate, and organizational information in accordance with FERPA, GLB, CFPB, FDCPA and internal policies.
• Assists with reconciling receivables at a student level detail: credit cards, checks, Title IV funds, ACH wires, stipends, scholarships.
• Aids in balance verification between ACC, Tuition Options, and Third Party Agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED