Student Accessibility Support Center Coordinator

Stony Brook University•Stony Brook, NY

3d•Onsite

About The Position

We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in serving a highly diverse student body and leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility. As a member of Student Health, Wellness & Prevention Services, the Intake Registration Specialist actively contributes to a collaborative team environment and supports the mission and goals of the department through teamwork, professional engagement, and student-centered service.

Requirements

Bachelor’s degree (foreign equivalent or higher).
Two (2) years of full time administrative or higher education experience (student experience may be considered).
Experience working with a diverse population of faculty, staff and community organizations.

Nice To Haves

Experience providing customer service in a fast-paced, client or student-centered environment.
Experience working with confidential information and maintaining accurate records.
Experience responding to urgent situations and making referrals when appropriate.
Experience coordinating multiple priorities, scheduling appointments, and supporting outreach activities or special projects.
Experience with procurement and purchasing.
Experience with Microsoft Office Suite and/or Google applications, including the ability to write and run queries, create electronic forms, and manage data.

Responsibilities

Guides prospective, new, and currently enrolled students through the Student Accessibility Support Center’s intake and registration processes.
Engages in ongoing communication with students regarding policies and procedures for requesting accommodations.
Identifies barriers that may delay the registration process and escalates concerns regarding required disability documentation to the supervisor.
Thoroughly documents interactions with students in the data management system and uploads all disability documentation and intake related documents to the database system.
Responds to telephone, email, and in-person inquiries from prospective and current students, faculty, staff, and campus partners.
Schedule appointments for students with Accessibility Support Counselors.
Assist in identifying urgent or complex student concerns and refer them to the appropriate SASC supervisor or campus resource in accordance with established procedures.
In consultation with the Assistant Director of Accessibility, Testing, and Operation Services, reviews disability documentation for completeness and alignment with SASC documentation guidelines, identifies missing or additional information needed, coordinates follow-up with students, and prepares documentation for eligibility and accommodation review.
Maintains student’s information with strict adherence to the protection and confidentiality of all student records and in accordance with the Family Educational Rights and Privacy Act (FERPA).
Assists with data management, electronic forms, reporting, and workflow processes that support departmental operations.
Supports departmental administrative functions, including purchasing, event coordination, and special projects, as assigned.
Coordinate and schedules student assistants supporting front office and intake operations.
Supports the Keyboard Specialist’s daily front desk operations, including providing guidance, coordinating responsibilities, monitoring workflow, and ensuring consistent and effective service to students, families, and campus partners.
Assists with the recruitment, onboarding, and training of student assistants.
Provides ongoing guidance, training, and day to day support of student assistants.
Assists in developing and maintaining training materials and standard operating procedures for student staff.
Participates in professional development opportunities including training, workshops, webinars, committees, and conferences.
Supports the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of your department (e.g., campus-wide traditions, events, programs, etc.).
Other duties or projects as assigned as appropriate to rank and departmental mission.