STS/SAS Account Manager

ASML • Austin, TX

22h

About The Position

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. We have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Requirements

• Bachelor’s degree in a relevant field; or an equivalent combination of education and relevant work experience.
• Minimum of 10 years of relevant professional experience, preferably in customer-facing roles.
• 3–5 years of customer account management experience.
• Familiarity with ASML technology is required.
• Proactive Ownership: A self-starter who does not wait for issues to escalate. Actively seeks out customer pain points and establishes a physical presence at the customer site to resolve issue.
• Trust Building: Ability to build strong credibility with internal and customer team members.
• Cross-Cultural Agility: Possesses high cultural intelligence with ability to navigate and bridge between US/Korea/NL business cultures. Capable of translating not just language, but intent and context to prevent misunderstandings between diverse stakeholders.
• Resilience and Handling Complexity: Demonstrates emotional stability and professionalism in a high-pressure, fast-place environment. Able to handle urgent request and complex conflict situation.

Nice To Haves

• Master’s degree preferred.
• Preferably in the semiconductor industry.
• Fluency in Korean and English is strongly preferred.

Responsibilities

• Manages multi-level activities related to regional accounts or for segments of global accounts to positively impact customer relationships, and future growth in products.
• Assists in the development and implementation of strategic business plans.
• Takes a leadership role in managing company resources to ensure total customer satisfaction.
• Accountable for site/account level execution of VPA/SLA, Systems Sales, Options, Upgrades and Service products.
• Develops customer specific product sales/marketing strategies in a dynamic commercial environment.
• Gathers and communicates customer and market information to ASML management, BL’s and marketing, including competition.
• Negotiation and closure of site/account level commercial agreements - aligned with the business manager.
• Development and entry of accurate site/account level sales forecast– to be rolled up to business manager.
• Ensures that site/account level quotations, orders and all other customer communication are to be handled promptly and accurate.
• Manages site/account level sales order to closure (quote to cash).
• Helps to develop clear goals and success factors directly linked to the achievement of business strategies long/short term.
• Gathers customer & market information and communicate to ensures ASML strategies are translated into the same objectives, action plans and metrics for the local team.
• Assigns clear accountabilities to the local team by providing appropriate guidance and drive the local team to achieve business goals.
• Manages business alignment by identifying gaps in customer expectation and ASML’s offerings and working to reduce those gaps.
• Manages customer relationship with multiple levels of the customer including fab operation team, procurement and manufacturing team.
• Conveys a strong understanding of the customer’s expectation; recognizes the business linkages and strategies with present and new customers’ needs effectively to ensure customer satisfaction and account profitability.
• Proactively looks for ways to improve value, quality and service to customers through appropriate relationships and feedback mechanisms.
• Responsible for operational success, strategic alignment and integration of activities with CS to ensure integrated customer account management.
• Gets involved if issues (technical & non-technical) cannot be resolved by normal functional channel and ensures the appropriate priority given to the issue.
• Balances the customer’s needs verses ASML's resource/priority.

Benefits

• Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
• Recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
• Reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior