Structured Finance Operations Manager

United Community Bank•Greenville, SC

1d•$68,287 - $113,209

About The Position

The Structured Finance Operations Manager leads and oversees the Structured Finance Group’s operational infrastructure, collateral monitoring, borrowing base administration, portfolio servicing, operational risk controls, and ABL technology platforms. The role develops, recommends, implements, and continually enhances operational policies and procedures, and provides leadership, support, and backup coverage for key departmental responsibilities. The Operations Manager partners with ABL team members and internal stakeholders—including Relationship Managers, Portfolio Managers, Credit Officers, Treasury Management, and Loan Operations—to support portfolio growth, risk management, and operational excellence. The role supervises Senior Collateral Analysts and Collateral Analysts and manages their hiring, coaching, training, development, performance, succession planning, retention, and workforce planning. This is a full-time, exempt position located within the UCB footprint. It requires schedule flexibility to work evenings and weekends as needed, with no travel required. Candidates must pass criminal background and credit checks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent; a bachelor’s degree is preferred.
At least 7 years of experience in asset-based lending.
Demonstrated knowledge of borrowing base structures, collateral monitoring, loan documentation requirements, and operational controls.
Advanced Microsoft Excel, reporting, and data analysis skills.
Experience managing operational processes, workflow prioritization, and staff development in a commercial lending environment.
Ability to meet deadlines within established timeframes.
Excellent communication, teamwork, analytical, and problem-solving skills.
Professionalism and the ability to represent the SFG favorably.
Initiative, job knowledge, and eagerness to grow and expand.
Ability to maintain quality relationships with borrowers, coworkers, and commercial team members.
Ability to mentor Collateral Analysts.
Goal-oriented and self-directed.
Must pass a criminal background and credit check.

Nice To Haves

Bachelor’s degree.
At least 3 years of supervisory or management experience.

Responsibilities

Supervise and support Operations personnel, including Senior Collateral Analysts and Collateral Analysts.
Serve as the primary business administrator and subject matter expert for the ABL software platform, ensuring system integrity, data accuracy, user training, process optimization, and effective utilization.
Ensure all portfolio loans are properly tracked on the ABL software platform.
Establish and maintain processes, procedures, documentation, training materials, business continuity plans, and forms for operational activities.
Assist in developing and initiating account servicing and monitoring procedures.
Develop, implement, and continuously improve procedures supporting collateral monitoring, borrowing base administration, and portfolio servicing.
Oversee daily loan balance, reconciliation, collateral, and availability functions.
Review out-of-compliance findings, exceptions, and reporting delinquencies and establish plans of action with appropriate personnel.
Initiate and monitor end-of-day loan system processing and monitor month-end processing.
Oversee quality assurance reviews of collateral analysis, borrowing base reporting, and operational processes.
Monitor operational exceptions and ensure timely resolution and escalation of risk-related issues.
Resolve account discrepancies or needs between borrowers and the bank.
Participate in onboarding and implementation activities for new clients.
Manage scheduling and tracking of recurring client field exams.
Approve and submit invoices for payment related to field examinations and other items.
Assist Portfolio Managers, the Group Head, Relationship Managers, Analysts, and Credit Policy Officers as needed.
Work with Specialized Lending Loan Operations personnel to resolve issues.
Assist clients with Treasury Management services and account openings.
Maintain professional relationships with client financial personnel while processing information requests.
Provide managerial information and support to help the SFG meet its servicing requirements.
Coordinate operational preparation and support for internal audits, external audits, compliance reviews, and examinations.
Develop and maintain key performance indicators and operational reporting for management.
Support new product initiatives and operational enhancements that improve scalability and efficiency within the SFG platform.
Identify, evaluate, and implement automation and technology-driven solutions to improve operational effectiveness.
Partner with senior management on strategic initiatives involving systems, staffing, workflow design, and operational planning.
Assist with department capacity planning, workload balancing, and resource allocation.
Participate in required compliance training, including Bank Secrecy Act and anti-money laundering training, as well as internal and external training programs, meetings, seminars, and conferences.
Perform other duties, responsibilities, and activities as assigned.
Manage employee hiring, coaching, training, professional development, performance management, succession planning, retention, and workforce planning.
Perform staff check-ins and maintain an effective management plan with staff goals.