Structure Repair Support Engineer

Airbus • Herndon, VA

8d • Onsite

About The Position

Airbus Commercial Aircraft is looking for a Customer Service Engineer to join our Customer Engineering Support department based in Herndon, Virginia. You will be part of a team that establishes and delivers timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.

Requirements

• Bachelor Science/Engineering (BSc/BEng) degree or equivalent relevant experience in the field in lieu of degree.
• 5+ years Engineering experience in an airline/OEM/MRO environment preferred, with knowledge of aircraft structure (design, fatigue, materials…) and structural repairs, or mechanical.
• Ability to read and interpret engineering drawings, bills of material, technical documentation / manuals (SRM, SB, IPC…)
• Knowledge of maintenance repair practices, equipment and ways of working.
• Communicate effectively, both verbally and in writing to team and business partners worldwide including ability to discuss at working level within Airbus to customers in case of reporting / escalation / etc.
• Ability to take initiative, proven high motivation and flexibility to work in a highly demanding environment.
• Professional interpersonal skills, ability to work with multidisciplinary teams in a collaborative team environment with a diverse international workforce.
• Authorized to Work in the US

Nice To Haves

• Airline or Maintenance and Repair Organization (MRO) experience is highly regarded.

Responsibilities

• Management of the repair solution from customer’s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.
• Analyze customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), if beyond limits manage the repair for efficient treatment by the relevant engineering design office.
• Maintain a strong interaction with the Repair Solutions team across all global regions to support the customer 24/7.
• Liaise with Design Offices to ensure requested repair definitions and justifications are provided on time with the required level of quality and related reviews.
• Collaborate and liaise closely with Airbus Spares/Satair/spares focal to ensure that all repair solutions take into account the availability of parts for each repair.
• Initiate updating of structure repair documentation with the SRM (Structural Repair manual) organization when shortcomings are observed.
• Ensure transfer of in-service experience and maintenance activities to management, to other divisions of Customer Services and Airbus design organization including vendors.
• Use of specialized TechRequest tool (SAP based program) to keep records of technical queries, answers and exchanges with all involved parties.
• Liaise with Airbus Field Service community if required to ensure alignment on sensitive topics, utilizing management as required.
• Attend periodic meetings which may include escalate through Daily Operations Meeting for spares escalation.
• Identify and follow up on damages related to potential safety critical items.
• Collaborate with Airbus Technical AOG Center (AIRTAC) or Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition.
• Collaborate across cultures, languages and time zones with a diverse customer base (both airlines and MRO’s) and Airbus teams is a key aspect to ensure a high level of customer satisfaction.

Benefits

• Competitive base salary
• incentive compensation which may include profit sharing schemes
• retirement savings plan
• Employee Stock Ownership Plan (“ESOP”)
• Paid time off
• personal time
• holidays
• generous paid parental leave program
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
• prescription
• dental
• vision
• life
• disability
• Employee Assistance Plan (“EAP”)
• other supplemental benefit coverages
• Upskilling and development opportunities through our global Leadership University
• unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
• opportunity to participate in accelerated development programmes
• national and international mobility
• flexible working arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level