Street Outreach Specialist
About The Position
The Street Outreach Specialist will conduct street outreach and community visits to locate and engage unsheltered individuals and families who are not yet connected to services. This role involves providing warm handoffs to internal Navigators or external service providers, maintaining a regular presence in identified locations, and participating in emergency response protocols. The specialist will also share observations of emerging trends with leadership and partner agencies, and be available for flexible scheduling, including early mornings, evenings, weekends, and immediate response to law enforcement calls regarding homeless situations.
Requirements
- Acceptable Criminal History Report
- Reliable and punctual
- Present a professional image as a representative of HopeSource
- Maintain a high degree of confidentiality relative to work performed
- Establish and maintain effective professional working relationships with co-workers, management, partner agencies, and the community to maximize affiliate strategic goals and plans.
- Ability to work with low-income populations with respect and compassion.
- Effective communication skills and a professional attitude.
- Ability to connect with people from a variety of backgrounds.
- Ability to work independently, prioritize work, and manage multiple priorities on deadline.
Nice To Haves
- Lead by example and develop staff in the principles of CASTLE, expecting consistency in performance based on those principles and playing them out in job duties.
- Embody and exemplify CASTLE values in interactions both internal and external to the organization: Courage, Authenticity, Service, Truth, Love, and Effectiveness
Responsibilities
- Conduct street outreach and community visits to locate and engage unsheltered individuals and families who are not yet connected to services.
- Provide warm handoffs to internal Navigators or external service providers to ensure no drop-off in support.
- Maintain a regular, visible presence in identified locations where unsheltered individuals and families reside.
- Participate in cold weather or extreme heat response protocols in coordination with emergency management.
- Share observations of emerging trends (new encampments, safety issues, community shifts) with leadership and partner agencies.
- Be available for flexible scheduling (early mornings, evenings, weekends) as needs often arise outside of business hours.
- Be available for calls at any time from law enforcement to go immediately to the site and meet them when they are dealing with a homeless situation.
- Update the Master List form after each field visit with changes, information, and detailed file notes for future reference.
- Prepare and share the Projected Outreach planning form every Monday.
- Submit the HopeSource Contact Form at the end of each field outreach day and share with WPC.
- Attend Drug and Behavioral Health Court at least once a month, communicating and summarizing the meeting with WPC staff when participants are HopeSource clients.
- Attend the A-Team and actively participate as a member representing HopeSource, sharing information that is relevant to HopeSource within a week of the meeting.
Benefits
- 100% of insurance premiums covered for you for medical, dental, life, and vision
- 60% of medical premiums covered for your dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
