Street Outreach Manager (Field-Based) - Santa Clara County

Pacific Health Group

1d•Hybrid

About The Position

The Street Outreach Manager leads field-based outreach operations with a dual focus on generating high-quality member referrals into CalAIM Enhanced Care Management (ECM), Community Supports (CS), and Behavioral Health (BH), while building durable, strategic relationships with community-based organizations (CBOs). This role is accountable for outreach performance, referral pipeline development, and the establishment of trusted partnerships that drive sustained referral flow, coordinated care, and improved member outcomes. At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community-based services through programs such as ECM and Community Supports.

Requirements

5+ years in community outreach, healthcare, social services, or related field
Leadership experience supervising field-based or outreach teams
Strong understanding of Medi-Cal, CalAIM, ECM, Community Supports, and Behavioral Health programs
Proven experience building and maintaining community partnerships
Strong communication, leadership, and relationship management skills
Ability to manage multiple priorities and partnerships effectively
Strong technical proficiency, including CRM systems, reporting tools, and documentation platforms
Ability to analyze data and translate insights into actionable strategies
Ability to travel extensively within Santa Clara County
Valid California Driver’s License and reliable transportation
Ability to work occasional evenings or weekends for community events
Ability to work in a hybrid, field-based leadership role

Responsibilities

Lead and oversee outreach operations within Santa Clara County
Spend time in the field supporting outreach staff, partners, and referral development
Manage outreach performance, referral pipelines, and partnership growth
Collaborate with ECM, CS, and Behavioral Health teams to ensure alignment and handoffs
Track performance metrics and adjust strategies in real-time
Build and maintain strong community presence across the county
Lead outreach strategies to identify, engage, and refer ECM-, CS-, and BH-eligible members
Set clear expectations for outreach staff related to referral targets and productivity
Monitor referral volume, quality, and conversion rates
Identify barriers to referral acceptance and implement corrective strategies
Establish and sustain relationships with shelters, housing providers, street medicine teams, behavioral health providers, and community organizations
Build strategic referral pipelines that support program growth and member access
Position Pacific Health Group as a trusted partner within the local ecosystem
Participate in coalitions, case conferences, and coordinated outreach meetings
Formalize referral workflows and communication pathways with key partners
Supervise and coach outreach staff with a focus on relationship-building and referral generation
Train staff on effective community engagement and partnership development
Conduct performance reviews tied to outreach productivity and outcomes
Support team development and accountability
Oversee daily outreach activities across Santa Clara County
Prioritize high-impact locations and partnerships that drive sustainable referrals
Support staff in complex field-based engagement and enrollment efforts
Ensure outreach coverage aligns with program growth and access goals
Maintain strong knowledge of ECM eligibility pathways and Community Supports services
Coordinate closely with care management and operational teams for seamless handoffs
Align outreach strategies with health plan and county priorities
Serve as the primary contact for outreach-related referral activity (if supporting additional regions or plans)
Participate in performance reviews and partner meetings
Support reporting, audits, and compliance requirements
Ensure accurate documentation of outreach, referrals, and partnerships
Analyze referral trends, partner performance, and outreach effectiveness
Lead continuous improvement initiatives to strengthen referral pipelines