Street Outreach Manager - Christian Ministry

OurCalling•Dallas, TX

1d•$60,000 - $60,000•Onsite

About The Position

The Street Outreach Manager leads the Street Outreach Care Ministers by equipping them to do their most excellent work by directing, guiding, and organizing their tasks and goals for the day. We primarily serve the chronically, unsheltered homeless population. Our homeless friends (Guests) are survivors who have experienced vast amounts of trauma. We use resources, services, and relationships to create opportunities for Gospel-centered conversations. We are careful in our interactions to demonstrate to our Guests and volunteers how to live out the truths of the gospel and let the love of Christ control our actions. Meets weekly with the Director of Programs and other Program Managers. This position will collaborate with other agencies and businesses in regards to street outreach (Continuum of Care, police, other non-profits).

Requirements

Bachelor's degree, required
Experience working with people who have mental illness, addictions, significant trauma, and/or medical issues, required
Three years of related lived experience or outreach and compassion ministry experience, required
Knowledgeable of the Bible and comfortable witnessing, discipling, and encouraging others
Comfortable leading a small group of volunteers
Resolve conflict that may occur between team members
Direct staff towards achieving OurCalling and Street Outreach Team goals and objectives
Demonstrable track record of maturity, integrity, taking personal initiative, being flexible in a busy and fast-paced environment as a trusted leader, working effectively across the department lines
Able to lift at minimum 15 pounds, drive a van, walk long distances, use an iPad to track case notes, and willing to help Guests with hygiene challenges
Humble with the ability to listen well and accept constructive feedback from ministry members
Upholding a close and growing relationship as a disciple of Jesus Christ

Nice To Haves

concentrations in psychology, counseling, sociology, social work, philosophy, theology or other similar degree programs, highly preferred
Experience leading multiple team members, highly preferred
Experience in pastoral care toward those struggling with addiction, mental illness, abandonment, homelessness and poverty, preferred
Ability to execute trauma-informed care, preferred

Responsibilities

Lead Street Outreach meetings
Team Huddle, 1-on-1 Meetings, Annual Reviews
Lead, manage, and hold Street Outreach staff accountable related to achieving OurCalling’s mission and team key performance indicators
Train Street Outreach Team new hires
Responsible for volunteer ride-alongs with Street Outreach Care Minister teams
Provide strategy for the Street Outreach staff in terms of rideouts to predetermined sectors within Dallas County
Manage app reports and hotline calls daily and assign to team members
Oversee Street Outreach resource inventory
Manage expense and PTO submissions by Street Outreach team members
Manage Street Outreach Team collaboration with Placement Solutions Team to ensure their compliance with placement protocols related to exit plans for Guests who are seeking to get off the streets
As a part of the larger OurCalling team, collaborate with other departments to meet needs of Guests
Advise and advocate for homeless Guests who are navigating social services in Dallas to escape the streets, while walking together through the process
Model and teach team how to track and record relationship-building case notes through in-house case management system
Actively encourage personal self-care to remain fresh and strong as a minister to our Guests
Manage SOT vehicles and their whereabouts