Street Health Outreach Community Health Worker

Tiburcio Vasquez Health Center•Hayward, CA

21h

About The Position

The Street Health Outreach Program identifies homelessness, chronic health, and mental health needs in Central Alameda County. Using a multidisciplinary team approach, the program provides street- and venue-based outreach and engagement, assessment, health services and triage, case management, and links to housing agencies and mental health services. The program works with participants to develop and carry out action plans that improve health and wellness. Under the supervision of the Director of Population Health, the Street Health Outreach Community Health Worker works directly with participants to access housing programs, enroll in or maintain Medi-Cal or HealthPAC, and receive navigation support to engage with a medical home. Other activities include health education, care plan development, public-benefit linkage, and helping participants access TVHC health care services. This is a full-time, 40-hour-per-week position, typically Monday through Friday, with occasional Saturday hours. The position is grant-funded, so continued employment is subject to the availability of grant funding. It is represented by SEIU, with compensation and benefits determined by the Collective Bargaining Agreement. Compensation is $24.00–$26.00 per hour, depending on experience.

Requirements

High school diploma or equivalent.
BLS certification.
Ability to be dependable and work independently.
Good communication skills and ability to work well both as part of a team and independently.
Proficiency in computer operations, navigational skills, and internet-based applications.
Sound decision-making and problem-solving skills.
Professional demeanor.
Sensitivity to and understanding of the needs of unsheltered people facing complex challenges.
Excellent communication, organizational, and time-management skills, including the ability to meet tight timeframes.
Strong understanding of health care and community resources.
Willingness and ability to travel to assigned work locations.
Ability to work effectively and collaboratively.
Flexibility and adaptability to change.
Ability to learn quickly and retain complex information.

Nice To Haves

Associate of Arts degree.
At least one year of experience providing outreach to chronically unhoused individuals.
Experience with Electronic Health Records (EHR).
Bilingual English/Spanish skills.
Lived experience of homelessness.

Responsibilities

Engage, empower, and advocate for Alameda County residents experiencing unsheltered homelessness and help them achieve their best health.
Conduct regular street outreach and engagement, building trust with people at encampments and other service locations according to the responsive schedule.
Address clients’ immediate survival needs, such as distributing basic necessities and supplies.
Provide problem-solving support using Motivational Interviewing techniques.
Create care plans based on clients’ needs identified through outreach assessment.
Coordinate links to community resources and work using an interdisciplinary approach.
Provide case management in a culturally, linguistically, and age-appropriate manner.
Serve as a liaison between clients, the community, and health and social services.
Assist clients with enrollment in and maintenance of Medi-Cal and Medicare eligibility, as well as benefits such as CalFresh, GA, and SSI.
Provide culturally competent, trauma-informed health services.
Maintain client information and case documentation confidentially and professionally.
Complete Coordinated Entry Assessments for individuals seeking housing.
Maintain client data and update the county database monthly.
Adhere to organizational policies and procedures.
Build and maintain appropriate relationships with staff, encampment leaders, and Housing Resource Centers.
Support a positive work environment and foster teamwork.
Represent the Street Outreach team at county and community-based organization events and meetings.
Participate in multidisciplinary meetings and staff processes related to program and staff development, program evaluation, and operational review.
Travel to assigned locations and drive the street health medicine van between service sites as needed.