Strategy & Program Development Director - Advanced Home Delivery

Elevance Health•Louisville, IN

65d•Hybrid

About The Position

The Strategy & Program Development Director is responsible for leading the growth and performance of Advanced Home Delivery (AHD) by coordinating cross-functional partnerships and driving strategic initiatives that increase adoption, improve member and provider experience, and ensure regulatory compliance. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. CarelonRx Pharmacy is a proud member of the Elevance Health family of companies providing a digital-first pharmacy solution with simple, affordable and personalized pharmacy care with convenient delivery to customers. We focus on whole person care, providing the best member experience and overall health outcomes by putting the patient first.

Requirements

Requires a BA/BS degree in a related field and a minimum of 10 years of related experience, including 5 years of leadership experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Strong understanding of pharmacy, mail order, or healthcare services industry strongly preferred.
Demonstrated experience driving growth, adoption, and cross-functional initiatives strongly preferred.
MBA or advanced degree preferred.

Responsibilities

Partner with internal stakeholders (e.g., product, operations, clinical, compliance, and account management) to ensure alignment on growth and performance objectives.
Monitor regulatory and legislative developments; provide guidance to senior leadership to ensure ongoing compliance.
Identify and evaluate new business opportunities and revenue expansion strategies.
Support the development of strategic and annual operating plans.
Drive AHD growth and performance across key levers, including: Mail penetration and overall AHD adoption, Plan design strategy and optimization, Retail-to-AHD conversion and churn reduction, Extended day supply rate improvement, Provider experience and engagement, Script conversion, eligible order rate, and provider prescribing behaviors, Differentiation strategy to enhance AHD value proposition, and Member onboarding and early lifecycle experience.
Indirectly account for broader performance and experience metrics, including: Net Promoter Score (NPS), Digital user experience (UX), Refill success and completion rates, Gross dispensing rate (GDR), and Account management effectiveness and partner relationships.
Travels to worksite and other locations as necessary to represent AHD initiatives across internal and external forums as needed (10%-15% Travel).