Strategy & Ops Lead, Applied AI

Clipboard • San Francisco, CA

1d • Remote

About The Position

Clipboard is hiring an Applied AI Strategy & Ops Lead to own and evolve their internal tooling ecosystem across Operations. This is a hands-on individual contributor role with real ownership. The role involves working across a range of tools including support platforms, AI-driven systems, and internal automations to improve day-to-day operations. The position sits at the intersection of Operations and Engineering, acting as the technical voice of Ops and partnering closely with team leadership to execute priorities, refine existing systems, and introduce new tooling to ensure the stack scales effectively with the business.

Requirements

• Technical Fluency - Comfortable working with APIs, integrations, and automation tooling
• Ability to build and debug independently and hold technical conversations with engineers
• Execution Discipline - Ability to take defined problems and drive them to completion
• Ability to manage multiple priorities effectively and maintain a high bar for quality and reliability
• Systems Thinking - Understanding of how tools, workflows, and dependencies connect
• Ability to look for ways to improve how systems operate together, not just individual components
• Problem Solving - Ability to translate loosely defined or scoped problems into practical, well-structured solutions
• Ownership Mindset - Taking responsibility for delivering high-quality work and improving team's day-to-day operations through better tooling and processes

Nice To Haves

• Experience working with support platforms such as Zendesk
• Familiarity with AI-driven tools and automation workflows
• Background in Ops, Support, or CX environments
• Experience working with evolving or fragmented tooling stacks

Responsibilities

• Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
• Execute against high-priority tooling and automation initiatives across the operational stack
• Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops
• Improve systems across multiple tools, including support platforms and AI-driven solutions
• Translate defined problems into practical, well-scoped technical solutions
• Identify gaps or inefficiencies in current tooling and proactively address them
• Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
• Contribute to ongoing improvements in how systems connect and operate together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed