Strategy & Operations Senior Associate - Customer Success

LinkedIn•San Francisco, CA

1d•$109,000 - $176,000•Hybrid

About The Position

This role will be based in San Francisco, Sunnyvale, Chicago, or New York. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. As a Strategy & Operations Senior Associate, you will act as an advisor to executives in the LinkedIn Sales Solutions Customer Success organization and be responsible for helping crack the most important strategic and operational problems facing the business. Additionally, you will assess business performance and derive actionable insights focused on driving revenue growth and customer value. This individual is also responsible for leading, executing, and scaling operational and planning processes in partnership with cross-functional stakeholders.

Requirements

BA/BS degree in business, operations, analytics, or related field
4+ years of experience in sales operations, business operations, management consulting, investment banking, or an analytical/operational role
4+ years of experience with Excel and SQL

Nice To Haves

Ability to leverage numbers and insights to influence and drive sound decision making
Experience in communicating effectively, project and time management, writing and presentation skills with the ability to confidently interact with senior management
Ability to build strong partnerships and collaborate with stakeholders
Advanced knowledge of Microsoft Excel: expertise in data analysis and financial modeling
Experience in working with PowerBI/Tableau, SQL, GitHub
Strong attention to detail and ability to see insights beyond the numbers to drive sound decision making
Ability to flex between day-to-day operations/project management and broader strategic initiatives
Motivation to challenge the status quo and continually innovate
Ability to effectively solve complex problems from high priority strategic initiatives
MA/MS/MBA degree in business or related field
AI tools (Copilot, GitHub, Cursor, etc)
Analyzing Data
Reporting

Responsibilities

Track business performance and provide insights and recommendations to advise CS leadership and inform day-to-day decisions
Lead operational processes of the CS organization, such as territory allocation, audits, reports, and dashboard development, data checks, and maintenance.
Advise senior members of the CS organization on growing and optimizing their businesses by making data-driven, actionable recommendations that help them achieve their long-term strategic priorities
Drive strategic planning processes through data-driven recommendations (e.g., customer segmentation, headcount, financial and territory planning)
Lead and provide recommendations on a variety of strategic, cross-functional projects that will shape LinkedIn’s go-to-market motion. Present insights and recommendations to executives and global sales operations partners
Drive the post-sales strategic motion for new LinkedIn Sales Solutions product and feature releases.
Establish strong working relationships with peers in other Sales Operations teams and cross-functional partners (business operations, sales leadership, HR, finance and systems teams) to achieve objectives