Strategy & Operations Associate

Alaffia Health•New York, NY

11d•Onsite

About The Position

Alaffia is a healthtech startup focused on reducing waste in the U.S. healthcare system by partnering with health plans to improve claims operations. Using expert clinicians and AI, Alaffia aims to deliver deeper insights, smarter automation, and better outcomes, ultimately lowering costs for all stakeholders. The company is venture-backed, based in NYC, and is scaling rapidly. This role is a high-visibility opportunity to contribute to the company's foundational business strategy and operational framework, working closely with founders and executive leadership. The Associate will drive operational excellence across growth, customer product, and corporate strategy, designing workflows, leading cross-functional projects, and scaling operations in a zero-to-one environment.

Requirements

3-5+ years of total experience with 1-3+ years in Business Operations, Revenue Operations, Sales Operations, or GTM Strategy roles at a high growth B2B company.
1-3+ years in management consulting, investment banking, investing or another “high speed” environment where you developed strong business acumen, analytical abilities, high quality execution, and executive communication skills.
Experience as part of a BizOps team at a growing company and understanding of the challenges of scaling company operations through different phases of scale.
Startup mindset on ownership and work product that strikes an effective balance between quality and sense of urgency.
Exceptional problem-solving and analytical skills; ability to move from high-level strategy to data-driven detail with ease.
Exceptional proficiency in Excel / Google Sheets and PowerPoint / Slides.
SQL proficiency or a strong desire to learn.
Driven self-starter who enjoys rolling up their sleeves and solving problems across a variety of functional areas.
Excited by the chance to join a high-growth company with the ability to make an immediate impact in a fast-paced, dynamic working environment.
Good sense of humor.
Current authorization to work in the United States.

Nice To Haves

Enjoy the work you do and the people who work with you.

Responsibilities

Partner with the leadership team to translate company goals into clear, measurable initiatives across functions.
Lead high-impact efforts spanning customer operations, operational reporting and analyses, go-to-market strategy, pricing strategy, analytics, and operational systems design and scalability.
Analyze business performance, identify growth and efficiency levers, and develop strategy plans to utilize these levers and create recommendations that inform executive decision-making.
Design and optimize core business processes to improve efficiency through automation where possible, drive accountability, and improve visibility across departments.
Create automated frameworks, dashboards, and reports that keep executives and teams aware of performance and focused on their priorities and key objectives.
Collaborate with the VP of Finance and Operations to develop materials that communicate company performance and strategy to a variety of internal and external stakeholders.
Drive initiatives from concept to completion, ensuring teams deliver on time and to a high standard.
Partner across the organization to build the infrastructure, tools, and culture needed to support rapid growth.