Strategy Director

Citizens • Johnston, RI

1d • Hybrid

About The Position

The Strategy Director plays a critical role in bridging business and technology, translating strategic priorities into actionable execution plans, and ensuring alignment with enterprise objectives and measurable outcomes. This role drives day-to-day operational execution while contributing to longer-term strategic planning across Commercial Operations. This individual partners closely with senior leadership to support business growth, optimize performance, and advance innovation, including automation and AI-driven initiatives.

Requirements

• Bachelor’s degree in Business, Finance, Strategy, or a related field required; advanced degree preferred
• 7+ years of experience in strategy, operations, consulting, or financial planning (level may be adjusted based on experience)
• Proven ability to translate strategic vision into operational execution
• Strong analytical, financial modeling, and problem-solving capabilities
• Experience supporting senior leadership and collaborating across cross-functional teams
• Demonstrated knowledge of business transformation, process improvement, and organizational change
• Excellent communication, presentation, and stakeholder management skills

Nice To Haves

• Familiarity with innovation, automation, and emerging technologies (e.g., AI) preferred
• Experience working with new or evolving business verticals or products is a plus

Responsibilities

• Develop, implement, and monitor business strategies, ensuring performance is measured and outcomes are effectively tracked
• Translate enterprise and business strategies into clear, actionable execution plans across business units (“the how”)
• Manage and evaluate strategic growth, diversification, and financial business plans, including support for mergers, acquisitions, and divestitures
• Analyze market trends, business drivers, and performance metrics across lines of business and geographies to inform strategy optimization
• Lead integration strategy for new business initiatives and verticals, ensuring operational scalability, process alignment, and seamless execution
• Partner with senior leadership to drive strategic initiatives and support business growth objectives
• Communicate strategy, priorities, and key decisions effectively across a wide range of stakeholders
• Support the development and articulation of the Commercial Operations brand narrative
• Help frame and communicate the Commercial Operations journey, including key milestones, achievements, and overall strategic impact
• Support Commercial Operations financials, including planning, forecasting, tracking, and performance management
• In partnership with the Operational Excellence team, drive operational improvement initiatives, including: Process re-engineering, Information management enhancements, Technology implementation, Business transformation efforts
• Promote and advance innovation across business areas, with a focus on automation and AI capabilities
• Build and apply expertise across business verticals, including emerging areas such as Stablecoin and other evolving financial products, to enable scalable and sustainable operations

Benefits

• Equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
• Fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
• Employment decisions are based solely on merit, qualifications, performance and capability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior