Strategy and Operations Senior Manager, Continuous Improvement

Microsoft • ,

9h • $106,400 - $222,600

About The Position

The Engineering, Enablement & Operations (EE&O) team enables Microsoft Commercial Business to serve customers through systems, tools, and strategies for commercial excellence, including compensation, performance insights, planning, skilling, and sales tools. The EE&O Revenue Strategy team supports the Commercial Business by activating and transforming its commercial revenue engine.

The Strategy and Operations Senior Manager, Continuous Improvement will lead initiatives that shape how the business plans, operates, and evolves. The role sits within the Planning Transformation and Commercial Transformation team and connects strategy to execution to deliver durable impact for the commercial business. Work may include multi-year transformations, field activation, and establishing operating rigor and mechanisms within sales teams to accelerate revenue. The role partners across teams, defines enterprise guardrails, resolves cross-organizational trade-offs, and influences senior stakeholders to produce scalable outcomes across segments.

Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, Engineering, or a related field, and 4+ years of experience in business consulting, sales, sales operations, IT, account management, business development, marketing, IT field sales, or a related field; or equivalent experience.
• 3+ years of experience in Near Term Strategy (1–2 years out), Management Consulting, or Finance.

Nice To Haves

• Master's degree in Engineering, Business, or a related field and 8+ years of process management, process execution, process optimization, or related experience such as data analytics; or bachelor's degree in Engineering, Business, or a related field and 12+ years of such experience; or equivalent experience.
• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.
• Experience leading commercial transformation efforts across sales, planning, revenue operations, or go-to-market functions.
• Experience driving continuous improvement through process optimization, workflow streamlining, and cross-functional change initiatives.

Responsibilities

• Redesign end-to-end business workflows across organizational boundaries to deliver significant improvements using continuous improvement tools and methodologies.
• Facilitate teams in defining improvement goals, use relevant benchmarks to establish ambitious targets, and support implementation to achieve intended outcomes.
• Identify valuable AI and automation opportunities in target workflows, assess feasibility and impact, and partner with teams to implement improvements.
• Facilitate outcome-driven Kaizen events with senior leaders and teams to align priorities, address trade-offs, and drive decisions and results.
• Manage stakeholder engagement rhythms and partnerships, resolve challenges, and sustain improvements.
• Analyze performance data and turn insights into actionable recommendations that help teams adopt redesigned workflows.
• Use data to identify opportunities, communicate results, and partner with teams to implement improvements.
• Guide teams through end-to-end implementation of complex, cross-functional process improvements and maintain clear, complete documentation.
• Embody Microsoft’s culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through Microsoft's careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior