Strategy and Operations, Senior Associate | Healthcare

EliseAI • New York, NY

1d • Onsite

About The Position

This is a newly created role that is critical to the successful onboarding and deployment of our healthcare product with customers. You’ll serve as the operational bridge between our Sales, Product and Engineering teams — ensuring our clients see value quickly and that our internal teams are aligned throughout the customer lifecycle. You’ll work closely with the healthcare leadership team to refine operational processes, drive implementation success, and continuously improve client outcomes through hands-on coordination, strategic insight, and detailed execution. This is a high-ownership, cross-functional role ideal for someone who thrives in a fast-paced, evolving startup environment and has strong organizational, communication, and problem-solving skills.

Requirements

• 3-5 years of experience in management consulting, banking, as a founder, or in an operational/generalist role at an early-stage startup
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Willingness to take on a variety of roles
• Ability to prioritize effectively and get things done in an unstructured and ambiguous environment
• Ability to take ownership and accountability
• Willingness to work in person at our office 5 days a week

Responsibilities

• Lead client facing engagements, joining customer calls to track progress, surface needs, and ensure a smooth rollout experience
• Own the onboarding and implementation process for healthcare clients from signed contract to successful deployment
• Partner with the Sales, Product, and Engineering teams to remove blockers, identify new workflow opportunities, and to deliver on customer priorities
• Monitor client adoption and feedback, identifying trends and improvement opportunities in both process and product
• Support documentation and continuous refinement of internal implementation workflows and client communications
• Maintain a high level of client satisfaction by ensuring expectations are clear, timelines are met, and communication is proactive
• Take ownership of projects and client issues with a bias toward solutions and action
• Attract top-tier talent to join our driven team

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed