Strategy and Implementation Manager

Snapsheet•, (Multiple States)

2d•Remote

About The Position

As a Strategy and Implementation Manager, you serve as the primary client lead for Snapsheet platform launches, partnering closely with customers and internal teams to deliver successful implementations. You bring deep expertise in Snapsheet’s products, use data and customer insights to guide recommendations, and help clients optimize their claims operations. You gather customer feedback to inform product improvements and play a key role in growing Snapsheet’s software business and overall success.

Requirements

Bachelor’s degree in a business-related field
3–5+ years of experience in customer-facing, project or client management roles
Strong understanding of how business strategy impacts operating models
Excellent written and verbal communication skills
Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment
Experience working with cross-functional teams
High EQ, intellectual curiosity, and action-oriented mindset
Proficiency with productivity and collaboration tools (e.g., Microsoft Office, Google Suite, Confluence, Jira)

Responsibilities

Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
Lead end-to-end implementations for global insurance carriers
Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
Lead integration and configuration discussions with technical support as needed
Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
Drive proactive communication with customers and internal stakeholders
Gather and translate customer feedback into product and enhancement recommendations
Leverage competitive insights and best practices to improve client outcomes and grow the business

Benefits

Remote working environment
Flexible PTO policy
Casual dress code
Mentorship programs
1-on-1 management
Promote when ready culture
Quarterly internal promotion opportunities
Goal setting sessions
Celebrations just because
Yearly in-person and remote events
Snapsheet Swag
Employee Resource Groups
Two robust medical plans through Blue Cross Blue Shield
HSA contributions when enrolled in high-deductible health plan
Two dental plans
One vision plan
Company-paid Short Term Disability
Company-paid Long Term Disability
Company-paid Life Insurance
Voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance
401(k) with a 4% company match
Employee Assistance Program (EAP) with 6 sessions per life incident
7.5 company-observed holidays
In-person connection points throughout the year including our annual Summit and Roadshows
Surprise mailers
Career growth opportunities
Learning opportunities
Health and wellness campaigns