Strategy & Analytics Manager - Customer Experience Efficiency

StubHub•Los Angeles, CA

4d•$175,000 - $270,000•Hybrid

About The Position

StubHub is seeking a Strategy & Analytics Manager to drive efficiency across the customer experience stack for both buyers and sellers. The goal is to reinvest these efficiency gains into customer-centric retention building growth. This role is hybrid and located in New York, NY, Century City, CA, or San Francisco, CA. The Strategy & Analytics Manager will operate at the intersection of analytics, strategy, product, operations, and finance, using data to identify high-impact efficiency opportunities and leading cross-functional execution.

Requirements

4-8+ years of experience in strategy, analytics, business operations, consulting, or finance, preferably in a tech or marketplace environment.
Comfortable operating across business and Finance.
Excellent analytical and technical skills.
Strong SQL proficiency and a solid understanding of database architecture.
Demonstrated success in owning cross-functional initiatives from concept through execution.
Exceptional communication skills, including the ability to simplify complexity, write tight narratives, and present confidently to senior leadership.

Responsibilities

Lead the customer experience efficiency strategy by establishing a quantitative framework to measure efficiency and identify opportunities.
Optimize growth opportunities and reduce inefficiency by identifying high-spend/low-return areas, sizing opportunities, and leading cross-functional programs to adjust spend.
Own the customer experience cost data platform end-to-end, including defining the model, building pipelines, and delivering near real-time views of cost, waste, and ROI.
Attribute every dollar spent on customer experience by tying spend to policies, products, workflows, and customer cohorts, and reconciling with Finance.
Translate policy into P&L by quantifying the financial impact of operational and product choices and embedding cost/benefit guardrails.
Bridge Operations and Finance through reconciliation, forecasting, and variance analysis to build confidence with senior leadership.