Strategist, Agent Development (Brazilian Portuguese speaking)

Sierra • San Francisco, CA

1d • $150,000 - $300,000 • Onsite

About The Position

At Sierra, we are building a platform to help businesses create better, more human customer experiences using AI. This role is part of our Agent Strategist function, where you will collaborate with Agent Product Managers and Agent Engineers to define, develop, and launch AI agents capable of handling thousands of customer conversations daily. You will be instrumental in agent development, merging product strategy, conversational design, and customer insights to bring high-quality agents to life. You will serve as a trusted advisor to customers, guiding their AI strategies and gaining direct experience in how conversational AI agents are developed and improved. This role involves driving the execution and delivery of complex, high-visibility agent development projects, coordinating across various technical and non-technical stakeholders throughout the entire development lifecycle, and ensuring clear communication and strong relationships with all parties. You will also contribute data-driven, strategic insights to both customers and internal teams.

Requirements

• Professional fluency in both Brazilian Portuguese and English.
• Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity.
• Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents.
• Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products.
• Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents.
• Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise.

Nice To Haves

• MBA or comparable experience at the intersection of technology and operations is a strong plus.

Responsibilities

• Be a trusted advisor to our customers and drive their AI strategies.
• Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.
• Drive execution and delivery of multiple complex, high-visibility agent development projects.
• Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.
• Ensure clear communication across all stakeholders while developing strong relationships.
• Contribute data-driven, strategic insights to customers and internal team decisions.

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level