Strategic Services Consultant (Implementations)

Sprout Social

1d•$77,600 - $128,000•Remote

About The Position

Sprout Social is looking to hire a Strategic Services Consultant (Implementations) to the Sales & Customer Experience team. The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there.

Requirements

4+ years in social media strategy, professional services, software implementation, or project management in SaaS.
Experience in training external audiences and navigating complex software platforms.
Deep understanding of software implementation processes, change management, and how project execution ties directly to customer value.

Nice To Haves

Proven ability to work on multiple projects simultaneously in a fast-paced environment.
Understanding of social networks (in particular X, Facebook, Instagram, TikTok, and LinkedIn) and social media strategy for large organizations.
Understanding of sophisticated use cases for social media strategy, such as influencer marketing and social customer care.
Excellent communication and presentation skills with demonstrated executive presence to consult with team leads, VPs, and CMOs.

Responsibilities

Lead customers' tailored and value-driven implementation experience, running software implementation projects across Sprout’s product suite (Core Platform, Employee Advocacy, and Influencer Marketing).
Guide customers through a structured implementation lifecycle (Design, Setup, Training, and Validation) - leading onboarding, change management, and technical platform configuration to establish project governance, ensure business continuity, and set up long-term success.
Support technical implementation projects led by Technical Consultants (such as Service Cloud integrations) and partner with Customer Success Managers to ensure a seamless post-implementation handoff.
Configure platform settings based on customer requirements, including account architecture, user permissions, tagging taxonomies, and automated message routing rules.
Leverage our Professional Services technology stack (Kantata, Google Workspace, Microsoft Office, and approved AI tools) to manage project timelines and execute high-quality customer deliverables.
Level up the social sophistication of our customers and team by delivering interactive administrator and end-user product trainings that drive adoption.
Help operationalize implementation services, standardizing templates, workflows, and enablement materials to improve efficiency across the Professional Services team.
Ensure timely and accurate compliance with service processes, including project management, schedule management, and time tracking.

Benefits

Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
100% employer-paid Life and disability insurance for your peace of mind.
A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Up to 16 weeks of paid leave for new parents to support you in expanding your family.
A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.