Strategic Relationship Specialist

Bechtel•Houston, TX

3d•Hybrid

About The Position

The Strategic Relationship Specialist supports the Global Manager of Strategic Relationships by executing customer engagement activities that bring structure, consistency, and measurable value to strategic relationships in the LNG and New Energies, Chemicals and Fuels sectors. The role combines strategic customer support, conference and customer event coordination, customer engagement planning, and customer survey administration. This position is responsible for helping implement relationship management strategies for identified customers while maintaining high-quality records, customer engagement plans, event follow-through, and customer insights. It also prepares and monitors conference- and membership-related reports, supports targeted research on customers and market trends, and coordinates conferences and customer events in line with strategic objectives. In addition, the role maintains activity data in Dynamics, supports business development content, and contributes to customer surveys, post‑event feedback, and engagement reporting.

Requirements

Experience in customer engagement, business development, account coordination, strategic marketing, project support, or related client-facing roles in the energy industry, construction, engineering, or industrial markets.
Demonstrated ability to coordinate customer events, conferences, and stakeholder engagement activities with attention to detail and follow-through.
Strong communication, relationship-building, and organizational skills, with the ability to work across functions and levels of management.
Experience maintaining customer records, reports, and activity tracking within CRM or similar business systems.
Ability to research customer organizations, market conditions, and competitive activity and convert findings into practical business insights.
Requires bachelor's degree (or international equivalent) and 8-10 years of relevant experience or 12-14 years of relevant work experience
5+ years of experience in the energy industry is preferred.
Strong understanding of B2B customer engagement in the energy industry, including how conferences, memberships, and structured engagement plans support strategic account objectives.
Strong written and verbal communication skills, including the ability to prepare customer-facing materials such as briefing packs, presentations, emails, and concise internal summaries and reports.
Proven relationship-building skills, with the ability to engage credibly and professionally with internal and external stakeholders and contacts.
High level of organization and attention to detail, with the ability to manage multiple concurrent conferences, memberships, surveys, and follow-up actions to deadlines.
Proficiency with CRM systems, preferably Microsoft Dynamics, for entering, maintaining, and reporting on customer, contact, and activity data while supporting data quality and standard processes.
Ability to design and administer customer surveys and feedback mechanisms, interpret results, and translate themes into clear actions and recommendations.

Responsibilities

Supports execution of relationship management strategies for priority customers and strategic accounts.
Maintain customer and stakeholder information, including current and past engagements, organizational contacts, and relationship insights.
Build personal relationships with customer organizations, strategic vendors, partners, and internal stakeholders in support of broader strategic relationship objectives.
Stay abreast of industry trends, customer developments, and market activity that can impact the Energy industry.
Coordinate conferences, sponsorships, customer meetings, and engagement events to ensure activities align with strategic customer priorities and business line objectives.
Support event planning and delivery, including attendee coordination, agendas, materials, logistics, budgets, and post-event follow-up.
Help assemble customer-facing content that positions thought leadership, brand visibility, and customer engagement value at customer events and conferences.
Track event outcomes, participation, and follow-up actions to improve return on engagement and support consistent reporting.
Support the design, administration, and tracking of customer surveys, feedback, and other listening mechanisms used to gather actionable insights.
Consolidate survey results, customer feedback, and engagement observations into summaries and reports.
Identify themes, and opportunities, from customer input and help route actions.
Maintain data Dynamics, including meeting summaries, profile updates, records, and other key information.
Help establish and follow consistent processes for capturing customer insights, engagement activity, and follow-up actions.
Perform research on customers, competitors, and market developments, and present findings.