Strategic Publisher Account Director

Triple LLC•Pittsburgh, PA

6d•Hybrid

About The Position

numo is looking for a Strategic Publisher Account Director to serve as a dedicated, strategic partner to our Publisher clients — the banks, credit unions, and other financial institutions that distribute numo's card-linked offer and rewards programs to their cardholders. This role is best suited for someone who has successfully managed complex enterprise relationships before—not someone looking to learn enterprise account management for the first time. This is not a transactional support role. You'll serve as the executive relationship owner for a portfolio of some of the nation's largest financial institutions, partnering directly with senior leaders to drive business performance, strategic initiatives, and long-term growth. You're equally comfortable in a QBR with a bank's executive stakeholders and in a working session with numo's Product and Engineering teams — and you know how to move fluidly between the two so your accounts are always positioned to win.

Requirements

15+ years of enterprise account management, strategic relationship management, consulting, or client leadership experience managing complex, multi-stakeholder relationships.
Proven ability to independently lead complex client relationships with minimal direction, balancing strategic business priorities, technical implementation, operational execution, and executive communications.
Experience supporting enterprise financial institutions or other highly regulated enterprise clients is required.
A demonstrated ability to work across product, technology, and operations — you can hold your own in a technical conversation and translate it into a business one, and vice versa.
Demonstrated success building trusted relationships with executive stakeholders, including Executive Vice Presidents and C-suite leaders within large enterprise organizations.
Strong analytical instincts — comfortable working with performance data and dashboards to build a story and a recommendation, not just a report.
A track record of identifying and closing account growth opportunities.
Excellent written and verbal communication skills, with the judgment to tailor a message to the room.

Nice To Haves

Experience in fintech, payments, card-linked offers, or financial services is a strong plus, but not required.

Responsibilities

Serve as the executive relationship owner for a portfolio of large enterprise financial institutions, building trusted partnerships with senior business and technology leaders while driving overall account strategy, performance, and growth.
Serve as a trusted advisor to executive stakeholders, balancing strategic business objectives with technical platform capabilities to influence decisions and drive long-term partnership success.
Lead executive-level business reviews (QBRs), translating program performance data into a clear narrative and a set of prioritized, actionable recommendations.
Lead complex cross-functional initiatives by bringing together executive stakeholders, product, engineering, operations, analytics, and commercial teams to resolve issues, deliver strategic initiatives, and ensure successful execution across multiple organizations.
Identify growth opportunities within existing accounts (new offer categories, program expansion, incremental placements) and build the business case to pursue them.
Proactively identify strategic, operational, and technical risks, driving resolution across both organizations before they impact client satisfaction or business performance.
Represent the voice of the Publisher internally, shaping roadmap and prioritization conversations with the perspective of the accounts you manage.
Manage day-to-day account operations — requests, escalations, reporting cadence — with the polish expected of a strategic partner, not a support desk.