Strategic Project Manager, Voice of Customer

Dell Technologies • Austin, TX

3d • $166,000 - $228,800 • Hybrid

About The Position

Join us as a Strategic Project Manager on our Voice of Customer team in Hopkinton, MA or Round Rock, TX to do the best work of your career and make a profound social impact. As a Strategic Project Manager, you will be responsible for leading transformational, AI-focused projects within Dell's enterprise Voice of Customer (VoC) organization that reshape how we listen to customers and improve overall customer experience. You will work with cross-functional stakeholders across multiple business units and senior leadership to drive high-impact programs from concept through delivery.

Requirements

• 12+ years of experience in Project Management, with a proven track record of leading large-scale, cross-functional transformation initiatives.
• Demonstrated experience driving AI, machine learning, or advanced analytics projects, including familiarity with industry-leading AI tools and platforms.
• Strong executive presence with the ability to influence, present to, and align VP/SVP-level stakeholders across competing priorities.
• Deep expertise in project/program management frameworks (Agile, Waterfall, Hybrid, or SAFe) and governance best practices.
• Bachelor's degree in Business, Engineering, Computer Science, or a related discipline (or equivalent experience).

Nice To Haves

• Customer Experience and/or Voice of Customer knowledge and applied experience
• Certified Scrum Master

Responsibilities

• Lead transformational projects that span across the Voice of Customer organization and key stakeholder groups, overseeing end-to-end design, execution, and delivery of highly visible, high-impact programs across multiple business units and global regions.
• Drive AI-focused transformational initiatives, leveraging industry-leading AI tools and platforms to shape how Dell listens to customers and continuously improves the overall customer experience (CX).
• Partner directly with Directors, Vice Presidents, and Senior Leadership to set strategic direction, secure resources, report on milestones, and align on trade-offs.
• Identify critical path issues, proactively resolve operational roadblocks, and navigate ambiguity to keep complex initiatives on schedule and within budget.
• Establish, champion, and evolve standardized project/program management governance, KPIs, metrics, and best practices across the organization.

Benefits

• Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior