Strategic Program Manager, Non-Technical

Aon Corporation•Chicago, IL

4d•Hybrid

About The Position

We are seeking a Program Manager (non-technical) to support Aon Business Services (ABS) in a multi-year strategic Operating Model Transformation. This role is responsible for running the governance, planning, and performance management framework that enables successful delivery of the transformation across solution lines, regions, and functions. This is a hybrid role with the flexibility to work both virtually and from one of our US offices. Aon is in the business of better decisions, shaping decisions for the better to protect and enrich the lives of people around the world.

Requirements

5+ years of proven experience in project/program management, preferably with a consulting firm.
Hands-on experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model design, process transition, and governance framework setup.
Demonstrated experience leading complex, multi-workstream transformation programs (e.g., operating model redesign, shared services, process re-engineering, or large-scale systems implementation).
Experience supervising or managing people.
Experience working in a matrixed, global organization with senior executive collaborators.

Nice To Haves

Discretion & Impact
Complexity & Problem Solving
Collaboration & Interaction
Organization Skills
Communication

Responsibilities

Build and maintain the collaborative transformation roadmap, including scope, achievements, critical path, and interdependencies across workstreams.
Facilitate identification, assessment, prioritization, and mitigation of program risks and dependencies, ensuring regulatory, compliance, and operational risks are considered in all program activities.
Raise critical risks and recommended solutions to senior collaborators, and partner with workstream leads to baseline plans, monitor progress, and implement corrective actions where delivery risks emerge.
Drive planning, measurement, and tracking of progress and benefits realization, ensuring alignment to the defined argument and strategic outcomes.
Support resource planning and allocation within assigned projects, including tracking team capacity and flagging resource constraints.
Enable and maintain the governance framework for the operating model transformation, including steering committees, program approvals, and design workshops.
Define and administer standards, templates, and processes for program planning, status reporting, risk/issue management, and change control.
Ensure decisions, actions, and dependencies are documented, tracked, and resolved in a timely manner.
Manage the program calendar, including steering meetings, forums, and key decision achievements.
Cultivate positive relationships with business leaders, key collaborators, and cross-functional partners to ensure agreement and engagement in transformation roadmap.
Develop and implement a clear communication and reporting strategy tailored to executive sponsors, business leaders, and delivery teams.
Produce high-quality program reporting (e.g., dashboards, status reports, executive packs) that provide clear insight into progress, risks, and decisions needed.
Support change management activities in partnership with Change/HR/Communications teams, including impact assessments and engagement plans.
Support changes and redesigns to the target operating model, including processes, organization, governance, and technology impacts, when challenges arise.
Ensure that design decisions are traceable to strategic objectives and translated into clear implementation plans.
Help define and monitor adoption and readiness metrics (e.g., training completion, process adherence, stabilization key performance indicators).
Coordinate pilots, phased rollouts, and post-implementation reviews, incorporating lessons learned into future releases.
Continuously refine PMO processes based on feedback, metrics, and lessons learned.