Strategic Partnerships & Customer Advocacy Manager
About The Position
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are seeking a highly motivated and entrepreneurial Manager, Strategic Partnerships & Customer Advocacy to own and scale three high-impact growth initiatives.
Requirements
- 5+ years of experience in partnerships, business development, customer marketing, customer advocacy, or revenue programs
- Experience building or scaling programs from early-stage foundations
- Strong operational and cross-functional execution skills
- Comfortable working in a fast-paced, high-growth SaaS environment
- Strong communication and relationship-building capabilities
- Data-driven mindset with experience managing toward clear KPIs
- Highly organized, proactive, and entrepreneurial
Responsibilities
- Own and scale Guesty’s Referral Partner, Reseller Partner, and Customer Advocacy programs , turning early-stage initiatives into scalable, revenue-generating channels.
- Recruit, onboard, activate, and manage high-value referral and reseller partners, building strong and productive long-term relationships.
- Develop and implement scalable partner onboarding, enablement, engagement, and performance management processes.
- Drive reseller partnerships from identification and onboarding through ongoing engagement and revenue generation, in close collaboration with Sales and Revenue Operations.
- Manage partner communications and program operations through PartnerStack , ensuring a seamless and engaging partner experience.
- Build and maintain a strong network of customer advocates , identifying and activating engaged customers to support sales and marketing initiatives.
- Coordinate customer participation in prospect calls, reference calls, demos, case studies, testimonials, and events.
- Partner closely with Sales, Marketing, Customer Success, Partnerships, and Revenue Operations to embed partner and customer advocacy motions across the go-to-market organization.
- Establish reporting, tracking, and accountability around partner-sourced pipeline, revenue, listings growth, and customer advocacy activity.
- Identify opportunities to improve and scale program performance, using data and KPIs to drive continuous optimization and business impact.
Benefits
- Health, dental, vision, life, and disability insurance
- 401(k) Retirement Savings Plan & Employer Match
- Paid time off
- All new employees receive a comprehensive virtual onboarding experience.
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
