Strategic Partner Program Analyst

Steel Partners • Salt Lake City, UT

8d

About The Position

The Strategic Partner Program Analyst ("Program Analyst" or "PA") reports directly to a Program Manager (PM), Senior Program Manager (SPM), or Vice President of Risk and Relationship Management (VP) and is responsible for assisting and supporting with the administrative aspects of the day-to-day oversight, supervision, and management of a designated Strategic Partner and Strategic Partner Program(s). Duties may include but are not limited to, coordinating ongoing review of partner contractual obligations, debt sale, marketing materials, complaint management, issue management, and weekly reporting and tracking. Additional participation in strategy discussions, conducting various training courses, and providing content for focus groups could be involved. The Program Analyst interacts with and supports each respective department within the Bank and third-party resources (e.g., Outside Counsel) that are required for ongoing oversight, reviews, and monitoring of the Strategic Partner Programs.

Requirements

• Bachelor's degree or a minimum of 3 years in the financial industry.
• Good people management and interpersonal skills, including the ability to work well in a team or on an individual basis.
• Excellent ability to analyze complex issues and identify suitable solutions.
• Ability to interact effectively with other departments and operate in a fast-paced environment with minimal supervision.
• Ability to recognize and focus on critical issues. Flexibility to balance and respond to competing needs within the organization.
• Assertive self-starter, with exceptional professional verbal/written skills, who is highly organized and able to work independently to finish assigned projects.
• Solid working knowledge of various computer systems, software, and changing technology.
• Attention to detail, with the ability to plan strategically and execute tenaciously.

Nice To Haves

• Experience with FinTech, consumer lending, bank cards, or small business lending.
• Experience working in a regulated environment (e.g., FDIC, UDFI) is highly desired.

Responsibilities

• Participate in regularly scheduled meetings with Strategic Partner(s) to review progress related to any managed issues, opportunities, and contractual requirements, to include weekly reporting and tracking
• Work closely with the assigned Program Manager(s) and outside counsel to coordinate review of Strategic Partner Program materials, including policies, procedures, marketing, and customer-facing material.
• Work closely with the assigned Program Manager(s), other departments within the Bank, or third-party resources to ensure periodic contractual requirements (indicators) are tracked and completed.
• Assist in the management and review of monthly reporting metrics, complaints, issues, and PLERM associated with the Strategic Partner Program(s).
• Work closely with the PM, SPM, and/or VP to test partner practices.
• Advise on changes needed to keep policies & procedures up to date with current practices.
• Provide guidance to PMs, SPMs, and VPs on specified topics, including industry knowledge based on continued industry research.
• Manage and track partner debt sales.
• Support Bank management during regulatory exams or internal audits.
• Assist in the processing of various legal and other documents associated with the management of Strategic Partner Programs.
• Fully support ad hoc projects as assigned.

Benefits

• Generous paid time off
• Paid parental leave
• Employer-paid medical option
• Dental coverage
• Vision coverage
• Health savings accounts
• 401(k) with employer match up to 6%
• Immediate vesting for employee contributions and employer match
• 100% employer-paid life insurance
• 100% employer-paid long-term disability insurance
• 100% employer-paid short-term disability insurance
• Tuition reimbursement up to $5,250 per academic year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level