Strategic Ops Lead
About The Position
The Strategic Ops Lead is responsible for managing all manual pilots, ensuring perfect delivery for all Pizza Catering orders, and managing a team of contractors and daily administrative tasks. Success in this role means strong communication, extreme attention to detail on orders, identifying trends in product gaps, and the ability to strategically grow the LOF product. This role requires a self-starter with a strong bias for action. Challenges include a high level of context switching, constant reprioritization, and the ability to think on your feet. The role involves managing the rollout of LOF across new businesses, new products, and new bets, as well as supporting sprints of broader strategic pilots. Collaboration will be with Alli and Venki on LOF rollouts, and also with cross-functional partners (Dasher team, Marketing, Product) on a weekly basis. Expect to learn how to use AI to be more effective, present information to leadership, lead experiments, and triage product gaps to the right partners. Success is defined by being a self-starter who is quick to find solutions and learnings.
Requirements
- 2+ years of work experience
- Data Analytics experience
- Customer facing communication experience
- Testing/piloting experience
- Strong communicator
- 1+ year managing a team
- Ability to create and hit goals
Nice To Haves
- Ability to use AI to be more effective in your role
- Comfortable presenting information to leadership
- Experience leading experiments
- Experience triaging product gaps to the right partners
- Self starter
- Quick to find solutions and learnings
Responsibilities
- Managing all manual pilots
- Ensuring perfect delivery for all Pizza Catering orders
- Managing team of contractors and daily administrative tasks
- Managing the rollout of LOF across new businesses, new products, and new bets
- Supporting sprints of broader strategic pilots
- Working with Alli and Venki on LOF rollouts
- Supporting cross functional partners (Dasher team, Marketing, Product) on a weekly basis through pilots, deep dives, and adhoc support
- Presenting information to leadership
- Leading experiments
- Triaging product gaps to the right partners
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation (for salaried roles)
- 80 hours of paid sick time per year (for salaried roles)
- Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)
- Paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
