Strategic Operations Program Management Intern (Fall 2026)

Zipline•South San Francisco, CA

2d•Onsite

About The Position

Zipline is seeking a highly analytical and curious Strategic Operations Intern to support planning, execution, and scaling efforts within its commercial operations organization. This role involves working directly with senior operational leadership on critical business questions related to staffing needs for growth, market launch limitations, demand and capacity forecasting, and transforming fragmented information into actionable decisions. Unlike traditional internships, this position offers hands-on experience embedded in operational planning and execution, focusing on building systems, reporting, and operating mechanisms for scaling. The ideal candidate will excel at solving complex problems, organizing information, and developing tools to enhance team effectiveness.

Requirements

Must have completed the second year of undergraduate studies in Industrial Engineering, Operations Research, Systems Engineering, Economics, Mathematics, Statistics, Data Science, Computer Science, or a related field. Masters and PhD are also eligible.
Strong analytical and problem-solving skills
Comfortable working with spreadsheets and large datasets
Excellent written and verbal communication
Curious, proactive, and eager to learn
Ability to manage multiple projects simultaneously
Excited by ambiguity and fast-moving environments

Nice To Haves

SQL experience
Python experience
Experience building dashboards or automation tools
Experience leading a club, organization, team, or side project
Evidence that you've built systems to solve real-world problems

Responsibilities

Support weekly operating reviews and executive reporting
Build and maintain dashboards, trackers, and planning tools
Analyze operational performance and identify trends
Investigate root causes behind operational issues
Gather and synthesize updates across multiple teams
Improve data quality and process consistency
Build forecasting and capacity-planning models
Document and improve operational workflows
Work directly with leaders across Operations, Finance, Recruiting, Launch, and Business Operations