STRATEGIC OPERATIONS MANAGER
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as a Strategic Operations Manager with the Program Oversight and Support Administration (POSA). This position is responsible for high-level leadership and complex project management under the direction of the Program Oversight and Support Administrator. The Strategic Operations Manager is a subject-matter expert on the public workforce system, ARIZONA@WORK, and is responsible for providing targeted support, coaching, and technical assistance to Local Workforce Development Boards/Areas (local boards/areas) and fostering relationships with State and Federal partners to promote workforce system alignment and improve outcomes for employers and job seekers. Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11). The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Requirements
- Knowledge of Federal and State workforce law, regulations, and policies.
- Knowledge of technical assistance and project management principles, tools, and best practices.
- Skills in analytical and critical thinking, including in relation to the interpretation of statutes, regulations, or policies.
- Skills in planning, problem-solving, and independent decision-making.
- Skills in leadership, team-building, and relationship-building.
- Ability to prepare well-organized reports and other written materials.
- Ability to develop and deliver effective training and presentations, complete projects and deliverables within the specified timeframe.
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Responsibilities
- Serving as the Administration’s subject-matter expert and lead in at least one area related to the State workforce system, such as policy and compliance; labor exchange and data visualization systems; performance and data analysis; youth advocacy and services; research and evaluation; job seeker and employer outreach and engagement.
- Developing statewide procedures and guidance documents related to Workforce Innovation and Opportunity Act (WIOA) Title I programs to enhance local area capacity and promote compliance. Facilitating training sessions in person or through virtual platforms.
- Providing targeted support to a cohort of local areas, based on each local area’s participation data, performance levels, service trends, waiver implementation, and/or monitoring results.
- Supporting statewide activities under WIOA Title I, including strategic initiatives identified in the State Plan. Supporting research and evaluation activities, collaborating with local area and State partners to identify opportunities to enhance workforce system processes and services.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
