Strategic Operations Lead

Orchard Robotics•San Francisco, CA

52d

About The Position

Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst. We're securing America’s food supply by building the AI farmer that automates our nation’s farms. We've raised over $25M in pursuit of our mission to help farmers farm more profitably and sustainably than ever before. What We Do: At Orchard Robotics, we’re building the future of farming. Our AI-powered camera systems collect the most valuable data for farmers, telling them everything about what is growing on their millions of trees, across thousands of acres of farmland. Our state-of-the-art computer vision and AI analyzes every one of the billions of fruit across a farm. This data lives in our cloud platform, FruitScope OS, that we've developed from the ground up to help farmers manage their crops with precision. Farmers use our software every day to make critical decisions and run more efficient, profitable operations. Today, our technology is trusted by some of the largest farms in the nation. We’re looking for a Strategic Operations Lead, a high-agency, tech-native operator who thrives in chaos, moves fast, and wants to help scale one of the most ambitious ag-tech startups in the world. This is a 996-style role: long hours, relentless execution, and constant problem-solving. The work will not be easy, fun, or glamorous, but the impact you’ll have here will be unmatched. You’ll touch nearly every part of the company and directly influence how we deliver for our customers and grow as an organization. This role sits in our Operations team, with very close collaboration with our founder & CEO, as well as our Engineering and Sales teams. It’s a high-visibility, high-ownership position across multiple streams (operations, customer success, product, and marketing). For someone exceptional, there’s clear growth potential into leadership over time.

Requirements

Early-career operator with 2-5 years of industry experience in a fast-moving environment (startup, operations, or customer-facing tech).
Tech and AI-native. Fluent in Slack, Linear, Notion, Google Workspace, Canva, AI tools, and modern ops tools.
High-agency executor. You don’t wait for direction; you take ownership, figure it out, and deliver results.
Excellent communicator. Confident with communicating respectfully, clearly, and constantly with customers, engineers, and executives alike.
Comfortable with unglamorous work. You’re willing to do what others won’t to make the company succeed.
Detail-obsessed and reliable. You catch what others miss and never let things fall through the cracks. You're good at getting to the bottom of things and are willing to do whatever it takes to succeed.
Strong fundamentals and background, technical experience or operational fields a plus.

Responsibilities

Be the glue. Connect customers, engineering, operations, and sales to ensure nothing slips through the cracks.
Cross-functional coordinator of customer success. Handle customer communications, track issues internally, organize QA initiatives, coordinate solutions with our engineering team and operations teams, and ensure flawless delivery.
Operate across our company. Manage moving pieces across marketing campaigns, field deployments, customer onboarding, and software rollouts.
Communicate relentlessly. Write crisp updates, escalate smartly, and stay on top of making sure everyone is aligned, both internally and externally.
Problem-solve autonomously. When something breaks or stalls, you find the answer fast. And you build playbooks, analytics, and reporting processes to make sure it doesn't happen again in the future.
Do whatever it takes. From creating marketing materials in Canva to managing field data uploads or coordinating logistics, you make things happen.
Build for scale. Turn challenges into systems: document processes, automate tasks, and build Standard Operating Procedures to solve challenges at scale over time.
Guard the details. Maintain an obsessive focus on precision, quality, and follow-through.