Strategic Operations Manager
About The Position
As a Strategic Operations Manager of Marketplace Growth, you will own the performance of our contractor activation funnel, from initial qualification through onboarding and first project assignment. Your job is to ensure qualified experts move through this process quickly, smoothly, and at high conversion rates. You will identify where candidates drop off, where internal handoffs slow down, and where manual processes create delays. Then, you’ll fix them. That means building clear metrics, introducing automation, standardizing workflows, and partnering cross-functionally to remove bottlenecks. Your goal is simple: increase activation rates, reduce time-to-deployment, and make our marketplace scale reliably - even during demand spikes, without adding operational overhead. This is a hybrid opportunity based in our San Francisco office.
Requirements
- 3-6 years of experience in program management, business operations, or a strategy-to-execution role.
- You’ve proven yourself in a rigorous, high-performance setting, whether academic, professional, or entrepreneurial, and have a track record of pushing through complexity to deliver results.
- Experience or strong interest in marketplace dynamics, talent acquisition, or high-volume workforce operations.
- Ability to translate complex requirements into clear, data-driven plans and measurable outcomes.
- Strong interest in AI
Nice To Haves
- Experience in strategy consulting or BizOps at a high-growth startup.
- A strong understanding of the AI data infrastructure landscape and the LLM/GenAI ecosystem.
Responsibilities
- Own the performance of the contractor activation funnel from qualification through onboarding and first project deployment.
- Identify and fix drop-off points: Diagnose where qualified experts stall or experience delays, then implement solutions that increase activation rates.
- Design standardization and automation that eliminates manual workflows and bottlenecks.
- Track and improve key metrics: stage-to-stage conversion, time-to-activation, and throughput.
- Partner cross-functionally with Marketplace, Service Operations, Product, and leadership to qualify and activate large-scale contractor workforces across 50+ domain categories.
- Build and manage strategic sourcing partnerships , holding partners accountable to quality and conversion benchmarks.
- Develop and test new ideas to accelerate contractor activation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
