Manager, Strategic Operations

Metropolis•Baltimore, MD

5h•$120,000 - $150,000•Onsite

About The Position

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer’s office. You are a high-EQ professional who protects the CCO’s time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.

Requirements

6+ years of experience in a strategic program management, consulting, operations coordination, or similar role
Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently
Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners
Navigate ambiguity comfortably and make sound judgment calls without complete information
Maintain strict discretion with confidential information regarding senior leadership
Operate with technical proficiency in Google Workspace or Microsoft 365
Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows
Identify opportunities to pilot and implement new AI tools to reduce manual overhead
Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly
Ability to represent the CCO's office independently to ensure governance processes run on time

Nice To Haves

Experience supporting a CCO, COO, or equivalent executive leader
Familiarity with Salesforce
Experience in the parking, real estate, or technology industries
Demonstrated experience using AI to specifically improve executive support workflows

Responsibilities

Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs
Support town hall preparation by coordinating slides, timing, and communication logistics
Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation
Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams
Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders
Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned
Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy
Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders
Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team
Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows