Strategic Operations Associate - DC

Stryker • Falls Church, VA

1d • Remote

About The Position

This role supports daily operations within their respective area with a specific focus on account coverage and supporting new business opportunities within OnSite, including new account implementations. The position ensures effective surgical care to patients as related to Stryker Endoscopy equipment, troubleshoots and maintains equipment, and builds and maintains relationships and trust in both new and existing accounts. The associate interacts with a variety of stakeholders including surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners. Adherence to all policies and procedures in the sales code of conduct and Stryker Endoscopy Employee Handbook is required, along with communication of injuries, reportable occurrences, and performance feedback.

Requirements

• OnSite Operations background preferred.
• Basic knowledge of Stryker Endoscopy products and programs.
• Excellent Leadership, Organization, and Analytical skills.
• Excellent interpersonal and communication skills.
• Demonstrates professional work ethic and attitude at all times.
• Respects patient confidentiality.
• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook and Power Point ).
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).
• Effectively and efficiently work in high stress and conflict situations.
• Ability to simultaneously address multiple complex problems.
• Work as an integral part of a team.
• Ability to interact appropriately with a variety of individuals including customers and internal partners.
• Must be able to analyze and resolve non-routine product issues using independent judgment.

Nice To Haves

• Bachelor’s degree (B.S. or B.A.) in a related field preferred.

Responsibilities

• Provides account coverage to ensure uninterrupted customer service.
• Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
• Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts.
• May be responsible for assessing and reporting new hire competency.
• Supports projects and continuous improvement initiatives within the Strategic Operations Team.
• Supports execution of Scope of Work Analysis.
• Supports the implementation of new customer accounts.
• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Effectively builds and maintains relationships and trust in both new and existing accounts.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance related feedback.

Benefits

• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
• Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree