Strategic Onboarding Manager - Enterprise (OEM)

Podium•Lehi, UT

2d•Onsite

About The Position

The Strategic Onboarding Manager is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new strategic Automotive accounts. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.

Requirements

3+ years of experience in an onboarding/implementation role (in SaaS is a plus)
Experience working in a technical role, connecting SaaS systems
Exceptional written and verbal communication abilities
Experience communicating directly with enterprise customers and partners
Proven track record of managing multiple concurrent projects with varying complexity levels
Excellent problem-solving skills
Self-starter with prior experience navigating complex customer environments
Ability to sort through large volumes of data and drive insights and results
Bachelor’s degree

Nice To Haves

A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
Bachelor’s degree
Experience in the Automotive vertical
Experience with Gainsight and Salesforce

Responsibilities

Primary contact during initial onboarding of strategic accounts
Become the expert in Podium’s AI Employees and Podium’s Telephony Solutions as well as all other critical parts of the Podium platform
Develop and manage project plans, tasks, timelines, milestones and deadlines for assigned projects
Ensure all/additional customer requests remain within scope of work
Monitor and report on project status and issues both internally and externally
Coordinate and respond to customer issues quickly and efficiently
Coordinate projects with internal teams that include Integrations, Implementation, Product, Enterprise CS, Technical Product Support and Engineering.
Communicate appropriate timeline and expectations with customers to ensure the ultimate customer experience
Ensure effective account hand-off to Enterprise CS.
Building new processes and working with different departments to create a smooth implementation experience