Strategic Medicaid Proposal Quality Analyst

CVS Health•Work At Home-Ohio, OH

1d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. At Aetna®, part of CVS Health, we proudly serve more than 26 million medical members through our broad range of health plan offerings. We're committed to delivering a simpler, more meaningful, and personal health care experience to each of them. As a Strategic Medicaid Proposal Quality Analyst, you will play a critical role in supporting our Aetna members and our business by being instrumental role in the quality of our RFP responses and the efficiency of the whole team. The Quality Analyst continuously strives to increase their knowledge of Aetna Medicaid, products offered, and industry best practices to produce thoughtful, strategic, quality edits at every milestone of the proposal process. The Quality Analyst drives and supports the value of quality by performing, measuring, and engaging in color team reviews for every RFP. Additionally, this role serves as a partner for content delivery and quality initiatives working closely with internal stakeholders.

Requirements

Two plus years of experience in a quality reviewer/editor capacity in a healthcare environment.
Five plus years of proposal writing experience.
Excellent written and verbal communication skills, with a strong understanding of Associated Press and internal style guides.
Demonstrated ability to see the big picture and make connections between proposal sections and content development.
Proficiency in Microsoft Office products (SharePoint, Word, Excel, Teams, PowerPoint) and AI technology/tools (Asana, Domo, proposal management software).
Superior organizational, project management, analytical, and innovative problem-solving skills.
Strong relationship building skills.
Self-starter with the ability to work well independently and as part of a team.
Ability to work extended hours including nights and weekends during proposal review stages.
Ability to travel up to 15%.

Nice To Haves

Knowledge of APMP and Shipley best practices; Six Sigma certification and APMP Bid/Proposal Foundation Certification are recommended.

Responsibilities

Review and edit proposal content for compliance, consistency, strategy, and responsiveness in accordance with bid strategies, internal bid and style guides.
Provide feedback during workgroups and color team meetings to align with win strategies.
Support, communicate and consult a team of writers by tracking and reporting each stage of the review confirming internal quality standards and deliverables are met.
Maintain expert understanding of Aetna Medicaid products and services.
Support the proposal lifecycle by working with capture manager to provide internal reviews in accordance with our internal processes and procedures.
Continually measure, monitor, and improve proposal delivery strategies; employing industry best practices and identifying opportunities to increase effectiveness and efficiency.
Actively engage in team meetings and openly accept and share new ideas to drive innovation and creativity.
Collaborate with Health Plan leadership to create RFP-specific bid guides.
Review, analyze, and collaborate on competitive analysis to elevate the narrative in a compliant and compelling manner, ensuring strategic insights drive impactful storytelling and market positioning.
Represent the Quality team as a primary Quality Analyst working closely with proposal management, health plan leadership, and writing leads to communicate Proposal Quality team concerns and review findings.
Actively engage health plan leadership and subject matter experts during capture meetings and strategy meetings to influence response strategy.
Support knowledge sharing and training efforts by working closely with team leaders to identify opportunities to enhance writing quality for the Proposal Development Team.
Support and drive the development of internal processes and procedures, including scorecards, quality business reports, style guides, and performance measures.