Strategic Leader, Research Partner Success

EAB

1d•Hybrid

About The Position

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards. For more information, visit our Careers page.

Requirements

Bachelor’s Degree from an accredited College/University
Proven record of professional success
Ability to communicate effectively with senior executives, both spoken and written
Willingness to travel up to 30%
Valid Driver’s License
Must possess a minimum of 5 years’ post-undergraduate experience encompassing at least three of the following: Client or account management experience, Consulting or service delivery experience, Presentation and facilitation experience, Leadership experience, Commercial experience

Nice To Haves

Analytical thinking skills and ability to manage processes, projects, and operations
Strong demonstrated listening skills
Experience building relationships internally and externally, and ability to collaborate effectively and manage multiple clients
Proven negotiation skills with the ability to deliver results, meet goals and deadlines, and hold accountability to meet monthly, quarterly, and annual financial goals
Proven experience managing multiple, competing priorities to deliver successful outcomes
Familiarity with project management frameworks or PMP certification
Experience finding multiple solutions to complex problems and ability to comfortably manage complexity
Ability to successfully overcome challenges or obstacles
Strong presentation and facilitation skills
Ability to lead change and advocate for clients
Experience developing personal organization tactics to meet business goals
Demonstrated knowledge of higher education subject matter
Experience with Gainsight or similar Customer Success platform
Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Responsibilities

Build and maintain relationships with university executives and campus leaders to secure trusted partner status.
Collaborate with colleagues across the research, renewal, sales, and other product teams to serve our partners in a coordinated, holistic manner.
Develop a deep understanding of key industry issues and how EAB’s Research helps partners set and execute their strategy in areas like student success, diversity equity inclusion & justice (DEIJ), and financial sustainability.
Understand EAB’s research and point of view on key industry issues to be able to add value to every partner conversation.
Provide guidance and advice to partners based on EAB research best practices.
Lead and facilitate state of the industry presentations for university boards and cabinets.
Develop and maintain general knowledge of broader EAB offerings (e.g., Technology and Enrollment Services products).
Develop and maintain deep knowledge of partner institutional priorities and goals in order to create actionable success plans to achieve partner objectives.
Understand partner strategic plan and map objectives to EAB research and services.
Understand and navigate around partner internal politics and mobilize key influencers.
Provide partners with unique perspective on improving their business which could mean challenging partner assumptions.
Serve as the voice of the market and voice of the partner for EAB Research and other key internal stakeholders (i.e., Account Management, Sales, Contracting, Legal).
Partner with Industry-Leading Experts to define partner priorities, facilitate decision-making, and drive change management through stakeholder education.
Lead partner onboarding process starting with sales hand-off; conducts welcome call and new partner orientation to ensure partnership adoption, reports on and inflects first year partner health on an ongoing basis.
Map EAB research and resources to support major campus initiatives. Design success plans that create shared accountability with the partner and leads to successful implementations and decision-making.
Create unique connections across your partner institutions and EAB’s 1900+ partners nationwide to unlock the power of membership.
Use EAB Research’s diagnostics and audits to help partners identify opportunities and make the case for continuous improvement and additional resources.
Proactively drive partner utilization with the ultimate goal of achieving outcomes as identified in the partner success plan.
Communicate the value of the research partnership as well as progress and results on success plan outcomes back to partners regularly through annual partnership reviews.
Leverage partner knowledge to identify best growth opportunities.
Pass leads and facilitate warm introductions of sales colleagues.
Partner with the renewal team to develop and execute save strategies for at risk partners.
Hit annual and semi-annual renewal and growth targets.
Partner with sales and renewal teams to provide key partner knowledge including partner health / value metrics, etc. Create personal case to goal on renewal and sales KPIs.
Participate in quarterly commercial reviews includes service steps, revenue growth and renewals.
Identify and share market trends.
Utilize Gainsight partner success platform and maintain Salesforce data integrity.

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary company matching contribution
Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
Employee assistance program with counseling services and resources available to all employees and immediate family
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities